Job Description

Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre

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We are seeking an experienced and motivated Senior Receptionist to join our busy and growing medical practice.

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This is a key frontline role responsible for coordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience.

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Working closely with and reporting to the Assistant Practice Manager, you will play an important role in maintaining smooth operations—particularly on days when management is not onsite.

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This role requires between 20 to 30 hours.

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About the Role

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We are seeking an experienced and motivated Senior Receptionist to join our busy and growing medical practice.

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This is a key frontline role responsible for coordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience.

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Working closely with and reporting to the Assistant Practice Manager, you will play an important role in maintaining smooth operations—particularly on days when management is not onsite.

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This role requires between 20 to 30 hours.

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What You'll Be Doing

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Front Desk Coordination

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- Coordinate daily reception activities to ensure smooth patient flow
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- Act as the go-to person for reception staff during your shifts
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- Support team members with prioritisation and workflow management
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- Ensure processes and procedures are consistently followed
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Patient Experience

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- Deliver outstanding customer service to all patients
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- Manage more complex patient enquiries or concerns
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- Ensure a professional, welcoming, and efficient front desk environment
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Administration & Billing Support

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- Maintain accurate patient records and appointment schedules
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- Support Medicare/private billing processes and identify discrepancies
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- Assist with administrative follow-ups and daily operational tasks
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- Contact patients for recalls and reminders
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Team Support

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- Provide guidance and support to reception staff on a day-to-day basis
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- Assist with onboarding and training of current team members
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- Lead by example in professionalism, teamwork, and efficiency
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Communication & Escalation

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- Keep the Assistant Practice Manager informed of issues, trends, or risks
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- Escalate complex patient, staff, or operational matters appropriately
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What We're Looking For

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- Experience as a Senior Receptionist or experienced Medical Receptionist
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- A minimum of 2-3 years' experience in medical reception is required for this senior role.
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- Demonstrated proficiency in Bp Premier
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- Strong understanding of medical administration and billing processes
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- Excellent communication and interpersonal skills
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- Highly organised with strong attention to detail
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- Ability to thrive in a fast-paced environment
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- A proactive, team-focused attitude
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- Advanced knowledge of Medicare billing processes is required.
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- This role requires between 20 to 30 hours.
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📌 Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre (Victoria)
🏢 Aroga Health
📍 Victoria