Job Description

Are you a strategic commercial leader with deep FMCG retail experience and a passion for driving customer-led growth?

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Primo is seeking a National Business Manager – Coles to own and lead our commercial performance, customer partnership, and strategic agenda with one of Australia's largest retailers.

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In this senior role, you'll take the lead on the Coles Dairy and Deli portfolio nationally—owning the customer P&L;, managing major negotiations, shaping long‐term category strategy, and delivering sustainable, profitable growth. You'll work cross-functionally with Marketing, Supply Chain, Finance, and Operations to ensure strong alignment and flawless execution across forecasting, innovation, and delivery.

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Key Responsibilities

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- Act as Primo's senior commercial lead for Coles, driving customer strategy, long‐term planning, and strategic alignment across the business.
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- Lead large‐scale commercial negotiations, including cost price increases, investment frameworks, and long‐term agreements.
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- Own the full P&L; and implement pricing, mix, and promotional strategies that drive profitable growth.
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- Build and maintain robust relationships with senior Coles stakeholders, positioning Primo as a trusted category partner.
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- Translate insights into growth strategies across category, shopper, and market trends, ensuring strong branded visibility and distribution.
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- Oversee the successful delivery of NPD and innovation initiatives aligned to category strategy.
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- Navigate operational complexity across Dairy/Deli, proactively managing supply, risk, waste, and margin volatility.
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- Lead and coach the National Account Manager, fostering capability, commercial discipline, and high performance.
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What You'll Bring

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- Significant FMCG account management experience, ideally 6–8+ years managing major retail customers (Coles/Woolworths preferred).
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- Proven success leading complex negotiations and managing large‐scale P&Ls.;
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- Strong commercial, financial and analytical acumen.
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- Deep understanding of FMCG dynamics, category management, and customer strategy.
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- Experience in high‐complexity categories (Dairy, Deli, Chilled, Fresh or similar).
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- Exceptional influencing, communication, and cross‐functional leadership capability.
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- Tertiary qualifications in Business, Commerce, Marketing, or a related field.
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Why Work at Primo?

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At Primo, you'll join a high‐performing, customer‐centric commercial team shaping the future of Australia's most iconic smallgoods brands. We offer:

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- Discounts on health insurance and a range of leading retail partners
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- The opportunity to influence category strategy at scale with a major national retailer
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- A collaborative culture focused on continuous improvement, growth, and commercial excellence
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📌 National Business Manager Coles (New South Wales)
🏢 Chullora
📍 New South Wales