Job Description

We have an exciting opportunity for an enthusiastic individual with administrative/client services experience to join our team as the Client Services Co-ordinator.

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Comprehensive onboarding and support will be provided.

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Your responsibilities include:

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- All functions of the client experience at Pepper Kids
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- Handling any client concerns & complaints
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- Daily email management, opening, forwarding, actioning, and filing as required
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- Answering phone calls and scheduling appointments
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- Managing bookings and cancellations
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- Document management
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- Managing client and staff queries and concerns in collaboration with the Clinic Manager
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- Data input and maintenance for our practice management software
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- Other ad hoc tasks as required
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The role

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We have an exciting opportunity for an enthusiastic individual with administrative/client services experience to join our team as the Client Services Co-ordinator.

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Comprehensive onboarding and support will be provided.

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Your responsibilities include:

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- All functions of the client experience at Pepper Kids
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- Handling any client concerns & complaints
n
- Daily email management, opening, forwarding, actioning, and filing as required
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- Answering phone calls and scheduling appointments
n
- Managing bookings and cancellations
n
- Document management
n
- Managing client and staff queries and concerns in collaboration with the Clinic Manager
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- Data input and maintenance for our practice management software
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- Other ad hoc tasks as required
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The hours

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Monday to Thursday 8.30am to 5.30pm

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Short-day Fridays (either finish at lunch or start at lunch)

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Pepper Kids Therapy is an allied health practice that provides a holistic approach to client care through speech pathology, occupational therapy, and psychology.

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Benefits

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- Registered NDIS provider
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- Supportive environment - teamwork, working in a team of 3, that make up Client Support Services
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- Paid Parental Leave - up to 12 weeks
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- EPA (Employee Assistance Program)
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- Career Growth - Stand-out performers have the opportunity for career advancement with Pepper Kids
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- Fitness Passport
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We recruit on the philosophy of finding the best culture contributors for our team, with a focus on personality, attitude and long-term career potential.

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To be considered for the position, you will need a minimum of 2 years' experience in an admin role in a fast-paced workplace and be able to demonstrate the following:

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- Great attention to details
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- Great attitude towards customer service and presentation
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- Intermediate Microsoft Office/Google Workspace skills
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- Ability to prioritise tasksEnergetic, flexible and independent
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- Understanding and respect for cultural diversity and differing abilities
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- Assertive and patient communicator
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- Committed to learning and implementing new skills
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- Capable of working alone and as a valued team member
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- Committed to advancing the lives of people with disabilities
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In short, a people's champion and a wizard at getting tasks done

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Qualifications

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Microsoft Platform

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Additional Information

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You are welcome here.

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Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

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We are happy to adjust our recruitment process to support accessibility needs.

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📌 (PKT) Administration Assistant (Queensland)
🏢 Pepper Kids Therapy
📍 Queensland