Job Description

Chief Executive Officer / General Manager

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Delacon is a profitable Australian software business operating in the call intelligence and conversation analytics market. Founded in 2003 and acquired by Volaris Group in 2023, the company provides AI-enabled call tracking, attribution and analytics solutions to more than 500 customers across financial services, insurance, healthcare, automotive, travel and other regulated sectors.

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Today, Delacon generates approximately US$5 million in revenue, employs approximately 37 people across Australia and India, and operates with a strong recurring revenue base and established customer footprint. The next stage of growth is focused on scaling the business towards US$10 million to US$15 million in revenue.

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Following the promotion of the incumbent CEO/General Manager into a broader AI leadership role within the Volaris portfolio, Delacon is seeking a new Chief Executive Officer / General Manager to lead the next phase of growth.

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Job Description:

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The Chance

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Reporting to the Global COO of Volaris Martech, key priorities will include:

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- Accelerating profitable growth from Delacon's current revenue base of approximately US$5 million
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- Building the strategy, systems and commercial discipline required to scale towards US$10 million to US$15 million in revenue
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- Strengthening customer retention and revenue predictability across a base of more than 500 customers
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- Enhancing go-to-market effectiveness, pipeline quality, pricing strategy and commercial execution
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- Expanding revenue opportunities across existing customers, enterprise accounts and channel partnerships
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- Continuing the evolution of Delacon's AI-enabled products, analytics capabilities and customer value proposition
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- Leading and developing a team of approximately 37 people across Australia and India
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- Maintaining the culture, trust and momentum established within the business
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About You

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To be successful in this role, you will likely bring:

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- Previous CEO, General Manager or comparable business leadership experience
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- Demonstrated ownership of a full P&L;, including revenue, profitability, forecasting and cash performance
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- Experience scaling software, SaaS or technology businesses through a comparable growth phase
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- Strong understanding of recurring revenue, customer retention and customer expansion models
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- Experience leading cross-functional teams across sales, marketing, product, customer success and technology
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- A track record of translating technology, product and AI-enabled capability into measurable commercial outcomes
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- Strong commercial acumen, growth orientation and strategic leadership capability
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- Experience within Martech, AdTech, telecommunications, call analytics or adjacent sectors would be advantageous but is not essential.
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Why Delacon?

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- Profitable software business with approximately US$5 million in revenue
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- Clear growth ambition towards US$10 million to US$15 million
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- More than 500 customers across multiple industries
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- Approximately 37 employees across Australia and India
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- Strong leadership team and established operational foundations
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- Backed by Volaris Group, one of the world's leading software acquirers
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- Competitive executive remuneration package including STI and LTI
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📌 Chief Executive Officer / General Manager (New South Wales)
🏢 Volaris
📍 New South Wales