Job Description

The opportunity

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Infinity Fire Protection is seeking an organised and proactive Defect Coordinator to join our growing team and support the delivery of our Homes NSW fire services contract.

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This is a dedicated defect management position responsible for coordinating identified fire safety defects from initial reporting through to quotation, approval, completion and close-out. You will work closely with our Contract Manager, supervisors, technicians, subcontractors and client representatives to ensure defects are managed accurately and within contractual requirements.

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Key responsibilities

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- Review, validate and prioritise fire safety defects identified through scheduled maintenance and reactive service activities.
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- Prepare accurate quotations using the applicable contract Schedule of Rates (SOR).
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- Ensure quotations contain the correct scope, quantities, supporting photographs and defect documentation.
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- Submit quotations for client review and monitor outstanding approvals.
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- Monitor defects to ensure contractual response and completion timeframes are achieved.
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- Maintain accurate defect records, system updates, notes, photographs and supporting documentation.
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- Review completed defect works to ensure all required information has been provided before close-out.
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- Identify overdue or at-risk defects and elevate them promptly.
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- Provide regular client reporting on defect status, quotations, approvals, completed works and outstanding items.
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- Assist with defect reconciliation, progress reporting and contract performance reporting.
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- Work closely with operational and compliance teams to support consistent service delivery.
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- Ensure all defect activities comply with company procedures, contractual requirements and relevant fire safety standards.
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About You

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You will be a strong communicator who can manage competing priorities and maintain attention to detail in a fast-paced service environment.

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The successful candidate will ideally have:

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- Previous experience coordinating defects, quotations, maintenance services or trade-based activities.
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- Experience preparing quotations using a contract Schedule of Rates.
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- Strong organisational, scheduling and time-management skills.
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- Excellent written and verbal communication skills.
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- The ability to manage a high volume of defects and changing priorities.
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- Strong attention to detail and a commitment to accurate documentation.
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- Confidence in communicating with technicians, subcontractors, clients and internal stakeholders.
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- Sound computer skills, including Microsoft Outlook and Excel.
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- Experience using job management platforms such as Uptick or similar systems.
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- Fire protection, social housing or essential services experience will be highly regarded.
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What we offer

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- A full-time position within a stable and growing fire protection business.
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- The opportunity to support a significant NSW Government housing contract.
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- A cooperative and supportive team environment.
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- Training and development within the fire services industry.
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- Competitive remuneration based on experience.
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- Long-term career development opportunities across our service and contract operations.
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About Infinity Fire Protection

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Infinity Fire Protection is an established fire protection company delivering inspection, testing, maintenance, certification, repairs, upgrades and installation services across NSW and the ACT.

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We are committed to providing reliable, compliant and professional fire safety services while maintaining strong relationships with our clients, employees, subcontractors and the communities in which we work.

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Infinity Fire Protection is an equal opportunity employer. We encourage applications from suitably qualified candidates from all backgrounds.

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📌 Defects Coordinator - Fire Services (New South Wales)
🏢 IMEA Group
📍 New South Wales