Job Description

Medical Administrator | Mental Health | Grow With Wellvue

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Are you already good at medical administration and ready for something more?

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Wellvue is a growing Australian mental health service helping people access psychiatrists, psychologists and other clinicians through telehealth.

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We are looking for an experienced Medical Administrator who wants more than just another reception job.

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This is an opportunity to become an important part of a growing healthcare organisation, work closely with experienced clinicians, build deeper expertise in mental health administration and take on greater responsibility as Wellvue grows.

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If you are organised, confident with patients, comfortable taking responsibility and enjoy being the person who gets things sorted, we would love to hear from you.

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About Wellvue

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Our mission is simple: to make high quality mental health care more accessible to Australians.

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Our administrative team plays a critical role in making that happen.

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You will work from our beautiful heritage office in Queanbeyan alongside a supportive team coordinating care for patients across Australia.

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We are a growing organisation, which means you will not be joining a large corporate environment where your role is narrowly defined.

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You will have the opportunity to learn how a modern mental health service operates, contribute ideas, improve systems and develop your responsibilities as the organisation grows.

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What the role actually involves

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This is much more than answering phones and booking appointments.

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You will help coordinate the patient journey from referral through to appointment and ongoing care.

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Your responsibilities will include:

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- Communicating with patients, GPs, psychiatrists, psychologists and other healthcare professionals
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- Managing new patient referrals and helping coordinate them with appropriate clinicians
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- Scheduling psychiatric and psychological appointments
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- Managing patient intake and telehealth coordination
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- Processing payments, invoices and Medicare related administration
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- Maintaining accurate electronic medical records using Halaxy
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- Helping patients navigate bookings, referrals, forms and administrative questions
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- Preparing and sending clinician correspondence and GP letters
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- Managing email and telephone enquiries
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- Following up outstanding administrative tasks and making sure nothing falls through the cracks
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- Maintaining patient confidentiality and high standards of healthcare administration
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- Identifying problems and helping the team improve systems and processes
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Our administrative team works closely with clinicians and management, so you will gain exposure to many different aspects of running a growing healthcare service.

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Who we are looking for

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We are particularly interested in applicants who already have experience in medical administration, medical reception, specialist practice administration, allied health administration or another healthcare environment.

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You may be exactly who we are looking for if:

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- You have previous medical reception or healthcare administration experience
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- You are confident communicating with patients and clinicians
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- You are exceptionally organised and notice details others miss
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- You can manage several competing priorities without becoming overwhelmed
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- You take ownership of problems rather than simply passing them on
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- You communicate warmly and professionally
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- You learn software and systems quickly
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- You enjoy solving problems
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- You take pride in completing work accurately
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- You enjoy being part of a close team
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- You are looking for a stable role where you can develop over several years
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- You want greater responsibility as your capability grows
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Experience with Medicare, specialist referrals, billing, practice management software, Halaxy or similar systems will be highly regarded.

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The kind of person who will thrive here

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We value people who care about doing the job properly.

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You do not need to know every Wellvue process when you arrive. We will provide structured onboarding into our systems, mental health workflows and internal procedures.

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However, we are looking for someone who already brings a strong foundation in administration, healthcare or professional customer service.

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We particularly value people who think:

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"I noticed this needed doing, so I sorted it out."

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rather than:

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"Nobody told me to do it."

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If you enjoy responsibility,



improving how things work and becoming someone your team can depend on, you will probably enjoy working at Wellvue.

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Why join Wellvue?

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Meaningful work

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- Your work directly helps people access mental health care.
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- Every referral processed properly, every patient helped and every appointment coordinated contributes to someone receiving care.
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A genuine opportunity to grow

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- We are building Wellvue, not maintaining a mature corporate machine.
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- Strong performers will have opportunities over time to take responsibility across senior administration, patient coordination, clinician support, operations, quality improvement and team leadership.
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Your ideas matter

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- If you notice a better way of doing something, we want to hear it.
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- Wellvue values people who challenge inefficient processes and contribute ideas that improve the experience of patients, clinicians and staff. This reflects our broader commitment to innovation and continuous improvement.
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A professional and supportive team

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- We aim to create a workplace where people are kind, dependable and professional.
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- Healthcare can be demanding, so we believe positive teams support each other and communicate well.
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Stability

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- Regular weekday work from our Queanbeyan office.
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- No night shifts.
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- No weekend roster.
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- Free parking.
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A beautiful workplace

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- Our team works from a heritage office in Queanbeyan rather than a traditional medical centre environment.
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Competitive remuneration

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- $30 to $35 per hour plus superannuation, depending on your skills and relevant experience.
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Full time and part time opportunities

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We are open to both full time and part time applicants.

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However, we are particularly interested in people who can offer consistent weekday availability and are looking for a longer term position.

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This role is based in our Queanbeyan office, so applicants must be able to reliably commute to the office.

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This role may suit you if you currently work in

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- A GP practice
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- A specialist medical practice
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- Psychiatry or psychology
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- Allied health
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- Dental administration
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- Private hospital administration
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- Medical reception
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- Healthcare customer service
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and you are wondering:

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What is the next step in my career?

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Wellvue may be that next step.

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📌 Medical Administrator | Mental Health | Grow With Wellvue (Canberra)
🏢 Wellvue
📍 Canberra