Job Description

Administration Officer - Employment Services

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The calm in the chaos. The organiser. The problem solver.

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At MADEC, we're changing lives through employment. Behind every successful Job Coach and every participant finding work is an exceptional administrator who keeps everything moving.

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We're looking for an experienced Admin Officerto join our Mildura Employment Servicesteam.

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This role isn't for someone looking for a quiet desk job.

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It's for someone who genuinely loves being busy, can prioritise competing demands without breaking a sweat, and enjoys being the person who keeps the office running while delivering outstanding customer service.

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What you'll be doing

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You'll be the first point of contact for participants, employers and visitors while supporting a busy Employment Services team with high-quality administration.

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Your day may include:

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- Managing a busy reception and multiple phone lines
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- Welcoming participants, employers and visitors with professionalism and warmth
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- Triaging enquiries and ensuring people get to the right person quickly
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- Providing administrative support across the branch
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- Preparing documents including resumes, letters and reports
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- Maintaining accurate client records and compliance documentation
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- Assisting with banking, petty cash and general office administration
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- Supporting meetings, events and promotional activities
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- Keeping the office organised, efficient and running smoothly
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We're looking for someone who...

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- Loves administration and takes pride in being organised
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- Can confidently manage competing priorities in a fast-paced environment
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- Stays calm when the phones are ringing, people are waiting and priorities change
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- Has excellent computer skills and can confidently use Outlook, Microsoft Office, Teams and learn new systems quickly
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- Communicates professionally with people from all walks of life
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- Has outstanding attention to detail
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- Is proactive, adaptable and enjoys solving problems before they become problems
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Experience in administration, reception or customer service is highly regarded, particularly in a busy office environment.

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Why MADEC?

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At MADEC, you'll be joining a values-driven organisation committed to helping people achieve meaningful employment and creating stronger communities.

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You'll work alongside a supportive team where your contribution genuinely matters, receive comprehensive training in our systems and processes, and have the prospect to build a rewarding career with an organisation making a real difference.

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We value:

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- Empathy – We are understanding and compassionate.
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- Genuine – We are true to ourselves and others.
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- Ethical – We do what is right, just and fair.
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- Passionate – We are committed to making a difference.
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- Responsible – We own our actions.
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Essential: Current National Police Check and Working with Children Check - or willingness to obtain. Experience working within a busy office environment.

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Desirable: Certificate qualification in Business (Administration). Previous work within the Employment Service and / or Training industry.

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📌 Administration Officer - Employment Services (Mildura)
🏢 Madec Australia
📍 Mildura