Job Description

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Join the Hudson Mitre 10 team in St Marys and become a key point of contact for builders, site supervisors and customers. This is a fast-paced, relationship-focused role where you'll help keep projects moving by managing enquiries, coordinating orders, troubleshooting issues and delivering exceptional customer service.

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Working closely with internal teams and suppliers, you'll be the person customers rely on to find solutions, provide updates and ensure orders are delivered on time. It's a great opportunity for someone who enjoys variety, problem solving and building strong customer relationships.

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What you'll be doing

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- Manage customer enquiries via phone and email
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- Follow up orders, deliveries and outstanding requests
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- Troubleshoot product, pricing and order-related issues
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- Prepare quotes and process additional orders as required
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- Liaise with suppliers to source pricing and product information
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- Build strong relationships with builders, site supervisors and internal teams




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- Provide accurate updates and solutions to ensure excellent customer outcomes
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You're Likely a Match If You have

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- Experience in customer service, internal sales or order management
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- Strong communication skills and a customer-first approach
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- The ability to prioritise and manage multiple tasks effectively
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- Excellent problem-solving and attention to detail skills
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- Confidence using Microsoft Office, including Outlook and Excel
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- Experience within hardware, building supplies or a trade-related environment will be highly regarded
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Why Join Us?

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This is a great opportunity to join a supportive team where your work genuinely helps keep customer orders and service delivery on track. You'll be part of a business-critical function supporting high-value customer relationships and helping deliver outstanding outcomes every day.

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