Job Description

Location:Baulkham Hills, NSW
n Employment Type:Part Time or Casual, 3-4 days. Days must include Monday and Thursday.

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Flexible hours / days available for the right candidate

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Join a Specialist Practice Delivering Exceptional Specialist Care

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Catalyst Specialist Centre provides comprehensive, compassionate care to the local community with bulk billing available for eligible patients. Working alongside the Practice Manager, we are seeking aMedical Receptionistto play a key role in the day-to-day operations of our clinic, ensuring a seamless experience for both patients and clinicians.

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This is an ideal opportunity for someone who thrives in a small team environment with heart.

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Key Responsibilities

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Warmly welcome patients and provide a professional first point of contact

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Manage appointment bookings and maintain an accurate and optimised schedule

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Provide transparent information to patients regarding procedures and clinic processes

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Confirm upcoming appointments and ensure referrals and documentation are complete

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Maintain Medicare compliance and referral validity

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Support clinical staff as required

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Ensure a clean and tidy environment at all times – vacuuming, changing bins as needed.

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Maintain accurate patient records using Gentu and Microsoft 365 (or similar)

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Process payments and manage billing enquiries (Medicare and DVA)

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Manage correspondence via secure messaging platforms

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Prepare patient files, new patient packs, and information resources

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Monitor outstanding accounts and follow up where required

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Schedule and manage the appointment calendar and apply across consultations and cardiac and other specialist investigations (e.g. ECG, Holter and heart bug, echocardiograms, stress testing, ambulatory blood pressure monitoring, bone marrow scheduling and other investigations),



coordinating with the specialist theatre, ward and cath-lab commitments.

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About You

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We are looking for someone who brings a great attitude and skillset to the practice.

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Proven experience as a Medical Receptionist, ideally in specialist or private practice

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Strong working knowledge of medical software (Gentu highly regarded)

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Understanding of billing processes, Medicare, and referral requirements

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Ability to drive to local practices within a 20 minute radius for ad hoc delivery of equipment as needed. Access to a car and valid NSW Drivers' licence.

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Ability to get a police check, working with children check and unlimited work rights in Australia

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Proactive with the ability to problem solve basic IT issues as needed

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Highly organised with strong attention to detail and accuracy

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Exceptional communication and interpersonal skills

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Calm, professional, and solutions-focused under pressure

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A team player who enjoys rolling up their sleeves

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Committed to patient confidentiality and high-quality care

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Skills & Experience

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Minimum 1 year of previous medical or specialist practice reception experience

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Exceptional customer service, communication and organisational skills

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Strong multitasking, problem-solving and time management abilities

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Fast, accurate typing and data entry

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Professional and calm approach in a busy environment

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Ability to work in a collaborative team

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Why Join Us?

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Work in a highly specialised and respected practice

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Strong investment in the best technology and systems

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Supportive and collaborative team environment

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Ongoing learning and development opportunities as the clinic grows

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Be part of a practice that prioritises ethical patient care, quality and continuous improvement

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Free parking on site

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Flexible working available for the right candidate

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📌 Medical Receptionist (Hatfield)
🏢 Avant
📍 Hatfield