Job Description

Warehouse Sales Assistant Job Description

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Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete coating products and epoxy supplies. We pride ourselves in our superior-quality products and exceptional customer service. We have an experienced, highly-skilled and dynamic team working in a fast-paced and diverse warehouse environment.

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We are seeking a motivated individual to join our team to support the daily operations within our growing family-run business.

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Position: Warehouse Sales Assistant

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Role: Full-time (40 hours per week, Monday to Friday)

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Objectives of this role

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- Fulfill general administrative duties such as providing front-desk coverage, managing a busy, multi-line phone system, greeting customers as they enter the office, managing incoming/outgoing mail and shipments, inventory management and maintaining an organized, clean office environment.
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- Support senior management as required.
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- Provide excellent customer service with timely follow-up to ensure satisfaction with goods and services purchased, resolving any arising problems, and preparing sales reports to maintain the primary goal of customer satisfaction.
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- Ensure optimal use of office equipment, supplies, and product inventory through preventive maintenance.
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- Coordinate internal and external resources to expedite workflow.
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- Create system specifications, drafting and proofreading documents as required.
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- Coordinate the provision of services, arranging delivery of goods, and oversee equipment installation.
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- Review and prepare workflows, space allocations, equipment layouts, and action plans that meet company standards for efficiency, productivity, quality,



and customer service.
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- Maintenance of business records including expenses incurred, preparation of sales reports, and reporting to sales management on sales made and the marketability of goods and services.
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- Maintain a safe, healthy and positive work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
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- Delivering customer service to clients in-store, over the phone, and on-site as needed.
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- Cultivating and maintaining strong relationships with new and existing trade customers through regular engagement and with new customers through research, outbound calls, and other necessary means.
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- Preparing trade and retail orders in a timely and accurate manner.
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- Handling the receipt and dispatch of goods, including the loading and unloading of goods.
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- Reconciling incoming and outgoing stock by cross-checking with requisitions and updating inventory and stock location records in the POS system.
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- Inspecting incoming and outgoing stock to ensure accurate fulfillment.
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- Creating samples and swatches for display and distribution.
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- Calculating end-of-day balances, optimizing loss prevention measures, and overseeing monthly stock control.
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- Assisting the senior management team in meeting budgets and business goals.
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- Regularly reporting to senior management, providing progress updates, analysing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.
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- Writing, creating, editing, and publishing engaging content for social media as required.
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- Capturing pictures and videos of ongoing and completed projects.
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- Perform daily store opening and closing procedures when required.
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To be successful in this role you should be able to demonstrate:

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- A friendly demeanour, positive attitude, and a neat and professional appearance.
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- Honesty and reliability.
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- Solid written and verbal communication skills.
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- Great attention to detail.
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- Strong conflict resolution skills, professionalism and ability to maintain positive working relationships with customers and colleagues.
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- Excellent time management, ability to prioritise workload and meet deadlines.
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- Proficient computer skillsin Microsoft Office programs and POS system.
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- Ability to learn quickly and problem solve.
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- Exceptional work ethic, strong initiative and the ability to work both unsupervised and collaboratively with the team.
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- Expertise in tinting and mixing paint & colour.
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- A genuine desire to deliver a high level of customer service.
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- Physical fitness to perform manual warehouse tasks.
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- Comfortable in handling confidential information.
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Requirements for this role:

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- Driver's license is required.
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- Forklift ticket is preferred, must be willing to obtain if not currently held.
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- Previous sales representative or warehouse experience is preferred.
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📌 Warehouse Sales Assistant - Melbourne (Victoria)
🏢 Durable Concrete Coatings
📍 Victoria