Job Description

Adder Technology is hiring a Technical Support Manager to head up our global Technical Support function, based in our Cambridge, UK headquarters.

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A background in customer-facing B2B technology environments is essential, with experience supporting business customers through complex technical queries and resolutions.

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The successful candidate will have:

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- First-class understanding of IP networking concepts, including addressing, protocols, switching, and troubleshooting.
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- Proven ability to lead, motivate, and develop technical teams in a customer-focused environment.
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- Robust organizational and time-management skills, with the ability to balance competing priorities effectively.
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- An ability to perform effectively under pressure, making sound decisions in high-priority situations.
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- Experience of delegating tasks appropriately, maintaining accountability, and escalating issues when required.
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- Excellent verbal and written communication skills, with a qualified and confident customer-facing manner.
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- Proficient experience in the use of service desk software and processes, ticketing systems and service management platforms, CRM and Knowledge Bases.
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- Practical working experience with Microsoft Office applications, Adobe Acrobat and modern operating systems.
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- Degree-level qualification in a relevant discipline, or equivalent industry experience.
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📌 Technical Support Manager (Seven Mile Beach)
🏢 Adder
📍 Seven Mile Beach