Job Description

Love the atmosphere of live events? So do we and we want to hear from you!

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At McArthur, we're proud to partner with one of Australia's leading ticketing companies, providing event staff for some of the country's biggest concerts, festivals, theatre productions and sporting events.

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From international sporting events to shows like Come Alive!, Laneway Festival, Hilary Duff and many more, our team is there helping create memorable experiences for thousands of patrons.

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We're looking for enthusiastic people to join our Brisbane & Gold Coast team who enjoy working with others, love providing great customer service and don't mind that every shift is a little different.

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- Access to exciting and world class events
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- Flexible hours to meet your lifestyle
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- Passionate about delivering high levels of customer service
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What you'll be doing

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No two events are the same, but your role may include:

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- Selling tickets using Point of Sale (POS) systems.
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- Scanning tickets as patrons arrive.
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- Ushering guests to their seats.
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- Answering questions and helping people find their way around the venue.
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- Providing friendly, professional customer service throughout the event.
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At the end of the day, you're there to help people enjoy their experience from the moment they arrive until they leave.

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We'd love to hear from you if you:

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- Enjoy working with people and have excellent face-to-face customer service skills.
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- Present yourself professionally and take pride in your work.
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- Have previous Point of Sale (POS) experience.
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- Stay calm under pressure and enjoy working in busy environments.
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- Are reliable, adaptable and happy to jump in wherever the team needs you.
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- Love the buzz that comes with live events.
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Availability

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Live events don't usually happen between 9 and 5, so flexibility is really important.

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Most of our shifts take place in the evenings and on weekends, although weekday shifts are also available. We're looking for people who are generally available from 3:00pm Monday to Friday and can work weekends when required. A willingness to travel between Brisbane and Gold Coast is a big part of this role as not all events are contained to one city.

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Some larger events may start as early as 6:00am or finish as late as midnight, so the more flexible your availability, the more opportunities you'll have to work.

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Shift lengths are a minimum of 3 hours, with many events offering longer shifts of up to 8 hours.

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What you'll get

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- The opportunity to work at some of Australia's biggest and most exciting live events.
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- A supportive team who enjoy what they do.
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- Flexible casual work that fits around study, another job or other commitments.
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- The chance to build valuable customer service and event experience.
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Pay Rates

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- Monday to Saturday: $34.44 per hour + Superannuation
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- Sunday & Public Holidays: $61.99 per hour + Superannuation
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If you're someone who enjoys working with people, thrives in a quick-paced environment and wants to be part of creating unforgettable event experiences, we'd love to hear from you.

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📌 Customer Service Box Office Event Staff (Queensland)
🏢 Wellington Shire Council
📍 Queensland