Job Description

About Us

n

This is a 12 month Fixed-Term position with the potential to extend.

n

KX Pilates is one of Australia's fastest-growing fitness franchise networks — and behind the studios, campaigns and booking experience our members love, there's a Technology Shared Services team keeping everything running smoothly across KX Pilates, KX Institute, KX At Home and KX Shop.

n

We're looking for a Marketing Systems Coordinator to join that team — someone who loves solving problems, is happiest when things are organised and running well, and wants to build real skills across systems, CRM, campaigns and digital platforms.

n

About the Role

n

This is a first-level support and coordination role, perfect for someone early in their systems, marketing operations or digital platforms career who wants hands‐on exposure across a genuinely varied tech stack.

n

Reporting to the Systems Manager, you'll be the first point of contact for routine systems, CRM, website and campaign requests from studios, franchise partners and HQ teams — triaging issues, doing basic troubleshooting, and escalating the trickier stuff. You'll also get involved in platform configuration, campaign and content support, testing and QA, and reporting — so no two weeks look quite the same.

n

You'll get stuck into things like:

n

n
- Being the go‐to first contact for systems, CRM, website and campaign requests — triaging, troubleshooting and keeping everyone in the loop
n
- Supporting configuration across booking systems, CRM platforms, websites and other KX‐supported tools
n
- Helping set up and deliver marketing campaigns — offers, landing pages, content, and local digital presence
n
- Assisting with CRM database admin,



audience segmentation, and email/SMS campaign setup
n
- Running User Acceptance Testing, regression testing and quality checks ahead of releases
n
- Pulling data extracts and basic reporting, and flagging anything that looks off
n
- Keeping user guides, checklists and process docs up to date, and helping train studios and internal teams
n
- Being a genuinely helpful, responsive point of contact for everyone who reaches out
n

n

About You

n

n
- 1-2 years experience in administration, customer support, marketing operations, digital platforms or systems support
n
- Comfortable picking up new systems quickly, with robust digital literacy
n
- Confident with Microsoft Office (Word, Excel, PowerPoint)
n
- Excellent attention to detail — you actually enjoy following a checklist properly
n
- Strong written and verbal communication, especially explaining things clearly to non‐technical people
n
- Able to juggle several small tasks and stakeholder requests at once without losing track
n
- A problem‐solver who also knows when to ask for help or elevate
n

n

Bonus points for

n

n
- Experience with CRM, marketing automation, website CMS, booking systems or email/SMS platforms
n
- Background in a multi‐site, franchise, retail, wellness or fitness environment
n
- Familiarity with Google Business Profile, Meta Business Suite or social scheduling tools
n

n

Why KX?

n

We're big on Respectful Relationships, Vibrant Positivity, Evolution through Innovation, and going Above and Beyond — not as posters on a wall, but as how the team actually works day to day. If you like being part of a fast-moving, supportive team where your contribution is visible and valued, you'll fit right in.

#J-18808-Ljbffr

📌 Marketing Systems Coordinator (Victoria)
🏢 KX Pilates
📍 Victoria