Job Description

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live.

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With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

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Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

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The Role

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As part of the broader Ovation offering, TEG Ovation amp brings together marketing and creative capabilities in a unified, high-impact function, combining in-house expertise with trusted external partners. Sitting within the Creative & Content team, the Email Campaign & Web Coordinator plans, produces, publishes and optimises organic direct marketing and website activity for TEG's key events and entertainment brands. Working closely with campaign teams, you'll deliver high-impact, data-driven communications that drive awareness, engagement and ticket sales, blending strategic thinking, hands-on execution and stakeholder management.

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Requirements

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Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live.

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With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

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Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.





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The Role

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As part of the broader Ovation offering, TEG Ovation amp brings together marketing and creative capabilities in a unified, high-impact function, combining in-house expertise with trusted external partners. Sitting within the Creative & Content team, the Email Campaign & Web Coordinator plans, produces, publishes and optimises organic direct marketing and website activity for TEG's key events and entertainment brands. Working closely with campaign teams, you'll deliver high-impact, data-driven communications that drive awareness, engagement and ticket sales, blending strategic thinking, hands-on execution and stakeholder management.

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Requirements

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Outcomes to Deliver

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In this role, success looks like:

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- Campaign Execution: Manage end-to-end email campaign production from brief through to post-send reporting, building, testing and deploying HTML, plain text and drag-and-drop emails via Braze and Audience Republic, while executing website content updates focused on user experience and conversion.
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- Optimisation & Reporting: Monitor and analyse campaign performance, applying A/B testing and segmentation strategies to improve open rates, CTR and conversion, and collaborating with the Performance & Insights team to continually refine targeting and messaging.
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- Stakeholder & Platform Management: Partner closely with campaign teams and internal stakeholders to gather content, assets and approvals, and maintain the website CMS and EDM templates so they stay up to date and optimised.
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Capabilities to Bring

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You'll thrive in this role if you bring:

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- Digital Marketing Expertise: 2+ years' experience in a digital marketing or CRM role, ideally within entertainment, media or e-commerce, with hands-on experience using Braze, Audience Republic or an equivalent ESP.
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- Technical & Analytical Mindset: Confidence managing CMS platforms such as WordPress or Webflow, robust attention to detail, and an analytical mindset that can dissect briefs, interpret data and translate it into action.
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- Collaborative Hustle: Comfortable working across multiple stakeholders and deadlines in a fast-paced environment, highly organised, and genuinely passionate about arts, culture and entertainment.
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Desirable Experience and skills

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- Experience planning and building Braze Canvas & Email Automations, managing data orchestration into Braze, using liquid code, and reading HTML/CSS to design HTML emails
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Benefits

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Weu2019re Australasia's home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

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- Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
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- A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
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- Flexibility: Hybrid and flexible working, with flexible hours where your role allows
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- Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
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- Leave, your way: Annual leave plus extras like birthday leave and purchase leave
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- Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
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- Giving back: One paid volunteer day a year to support our community
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- Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
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- Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day
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TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

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If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

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Learn more about TEG here – www.TEG.com.au

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📌 Email Campaign and Web Coordinator (New South Wales)
🏢 Ticketek
📍 New South Wales