Job Description

Reset is a luxury wellness studio located in Double Bay.

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At the heart of RESET is a belief in time-honoured wellness methods - traditional cedar saunas, ice baths, a halotherapy salt cave, vitamin C-infused showers, and contrast therapy - reimagined within a contemporary, design-led space.

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With a focus on private and small-group sessions, we encourage presence, stillness, and deep restoration to take precedence - a space where guests can reconnect with themselves and with the community around them.

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Studio Manager (Full-Time)

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Reset | Double Bay, Sydney

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About Reset

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Reset is a luxury wellness studio located in Double Bay.

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At the heart of RESET is a belief in time-honoured wellness methods - traditional cedar saunas, ice baths, a halotherapy salt cave, vitamin C-infused showers, and contrast therapy - reimagined within a contemporary, design-led space.

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With a focus on private and small-group sessions, we encourage presence, stillness, and deep restoration to take precedence - a space where guests can reconnect with themselves and with the community around them.

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We're looking for an exceptional Studio Manager who is passionate about hospitality, wellness, and creating extraordinary client experiences. This is a hands-on leadership role for someone who thrives in a premium environment, leads by example, and enjoys building high-performing teams.

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The Role

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As Studio Manager, you will oversee the day-to-day operations of the studio, ensuring every client receives a seamless experience while driving business performance, team engagement, and operational excellence.

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You'll be responsible for leading our Concierge team, maintaining impeccable studio standards, achieving revenue targets, becoming an expert in the services we offer and creating a culture that reflects the Reset brand.

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Key Responsibilities

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Client Experience

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- Deliver exceptional luxury customer experience at every touchpoint.
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- Build genuine relationships with members and VIP clients.
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- Resolve client enquiries and concerns with professionalism and care.
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- Ensure every guest feels welcomed, valued and personally looked after.
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- Drive client retention, referrals and membership growth.
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Studio Operations

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- Manage the daily operation of the studio, including opening and closing procedures.
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- Oversee bookings, scheduling and capacity management.
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- Maintain exceptional presentation, cleanliness and organisation throughout the studio.
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- Ensure treatment rooms, equipment and amenities are maintained to the highest standard.
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- Manage stock levels, ordering and supplier relationships.
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- Ensure all operational procedures, health and safety requirements are followed.
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Team Leadership

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- Recruit, onboard, train and develop team members.
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- Create a positive, accountable and service-focused culture.
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- Prepare staff rosters and manage payroll hours.
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- Conduct regular team meetings and performance reviews.
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- Coach staff to consistently exceed client expectations.
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Business Performance

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- Achieve studio revenue, membership and retail sales targets.
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- Monitor key performance indicators including client retention and sales.
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- Identify opportunities to improve operational efficiency and profitability.
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- Prepare daily performance reports.
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- Collaborate with the leadership team on growth initiatives and new service launches.
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Sales & Marketing

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- Drive returning customers, membership sales and renewals.
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- Support local marketing initiatives and community partnerships.
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- Build relationships with local businesses, health professionals and luxury brands.
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- Identify opportunities for events, collaborations and member engagement.
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About You

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You are a natural leader with a passion for luxury service and wellness. You have excellent commercial awareness, enjoy developing people, and understand that every interaction contributes to an unforgettable client experience.

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You'll Bring

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- Minimum 3 years' experience in a management role within luxury hospitality, wellness, fitness, spa, beauty or premium retail.
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- Proven experience leading and motivating high-performing teams.
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- Outstanding customer service and communication skills.
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- Robust organisational and time management abilities.
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- Experience with booking and CRM systems.
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- Commercial acumen with confidence analysing KPIs and driving business performance.
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- Professional presentation with exceptional attention to detail.
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- Ability to remain calm, proactive and solutions-focused in a fast-paced environment.
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- Obtain a valid CPR & First Aid Certificate
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Desirable

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- Experience managing membership-based businesses.
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- Experience in luxury wellness, boutique fitness, hotels or premium hospitality.
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- Experience with wellness or booking software.
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Our Values

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At Reset, we believe exceptional experiences are created through:

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- Genuine hospitality
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- Attention to detail
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- Professional excellence
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- Calm confidence
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- Continuous improvement
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- Community and connection
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If you're passionate about luxury service, wellness and leading a team that delivers memorable experiences every day, we'd love to hear from you.

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📌 Studio Manager (New South Wales)
🏢 Reset Wellness Studio
📍 New South Wales