Job Description

Verve Partners have partnered with a well-established Australian organisation delivering specialised industrial equipment, servicing and engineered solutions across a range of industries.

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They are seeking a Sales & Service Representative to join their Newcastle team.

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This is an ideal opportunity for an experienced industrial electrician, mechanical tradesperson or service technician looking to step off the tools and move into a customer-focused sales, service and operations role.

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About the Role

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Reporting to the Service Manager, you will support customers following scheduled service and maintenance work.

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You will review technician reports, prepare quotations, coordinate repairs, source parts and ensure approved work moves smoothly through to scheduling and delivery.

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This is a varied role combining technical knowledge, customer engagement and commercial responsibility.

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Key Responsibilities

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- Review service reports and identify repair, parts and equipment opportunities.
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- Prepare quotations for repairs, spare parts and replacement equipment.
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- Liaise with technicians to clarify technical requirements.
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- Explain repair recommendations and provide technical advice to customers.
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- Follow up quotations and maintain strong customer relationships.
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- Coordinate parts procurement and approved repair work.
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- Maintain accurate customer and sales information in the CRM.
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- Work closely with the wider service and operations team.
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What You Will Bring

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- An industrial electrical or mechanical trade qualification, or strong technical experience.
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- Experience in maintenance, manufacturing, field service or industrial equipment.
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- A desire to move off the tools into a customer-focused technical role.
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- Solid communication and relationship management skills.
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- The ability to understand service reports and explain technical information clearly.
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- Experience preparing quotations or estimating repair work is highly regarded.
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- Strong organisation, problem-solving and commercial awareness.
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In Return

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- An prospect to step off the tools while using your technical knowledge.
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- Secure, full-time employment with an established Australian business.
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- A varied role across sales, service, operations and customer support.
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- Supportive team environment and ongoing career development.
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- Competitive remuneration package.
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For more information or a confidential discussion, please contact Simon Rutten, Director at Verve Partners, on 0447 718 ***.

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📌 Sales and Service Representative (New South Wales)
🏢 Verve Partners
📍 New South Wales