Job Description

The Details

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- Hourly Rate: $37.36 + Super
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- Locations: Gosford and Tamworth NSW
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Key Responsibilities

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- Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email.
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- Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement.
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- Manage digital inboxes, prioritise escalated matters, and accurately book participant appointments.
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- Make proactive outbound calls to various community stakeholders and service providers.
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- Collaborate closely with your team, assisting with administrative tasks, research, and continuous process improvements.
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About You

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We are looking for a candidate who thrives in a team-based environment and possesses a contemporary, positive attitude toward social inclusion and diversity.

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Skills & Experience Required

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- Sector Experience: A background in customer service, service delivery, or the disability sector.
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- Core Values: A positive,



contemporary attitude toward people with a disability, valuing social inclusion, diversity, and putting people at the heart of everything you do.
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- Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the empathy and patience required for challenging conversations.
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- Adaptability & Growth: A strong willingness to learn, thrive in a fast-paced team workplace, and adapt efficiently to changing circumstances.
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- Operational Skills: High attention to detail, strong problem-solving abilities, and the capacity to manage multiple tasks to meet structured deadlines.
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Please note: Applications for this role close on Friday 29th May 2026 at 12pm.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Participant Support Officer (Tamworth)
🏢 Randstad
📍 Tamworth