Job Description

Employment Type

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Permanent

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Closing Date

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30 Dec 2026 11:59pm

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Job Title

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Customer Service & Sales Consultant (Expression of Interest)

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Job Summary

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As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

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Job Description

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Ready to Make a Difference? Join Our Iconic Team at Telstra!

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At Telstra,we'remore than just a leading telecommunications company—we'rewhere passion meets purpose. As a Retail Customer Service & Sales Consultant,you'llhave the opportunity to work for an iconic Aussie brand that'sbeen connecting Australians for generations. Youwon'tjust be a friendly face in-store—you'llbe the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

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WhatYou'llBe Doing:

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- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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- Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.
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- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
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Salary and Advantages:

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- Generous Discounts:



Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
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- Leave Options: Take advantage of 16 weeksof paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability topurchaseup to 4 weeks ofadditionalleave.
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- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning, anddevelop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
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- Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
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- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
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- Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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Is ItYouWe'reLooking For?

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- Great Communication Skills: You'rea naturalat connecting with people and making their day better.
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- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
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- Sales Drive: You'remotivated to achieve (and exceed!) sales targets and KPIs.
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- Passion for Learning: You'reeager to grow and develop your skills in a dynamic environment.
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- Resilience and Positivity: You have a can-do attitude, even when things get busy.
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- Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe'llteach you the rest!
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Join Us at Telstra Retail:

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When you become part of the Telstra team,you'rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan'twait to see whatyou'llbring to our team!

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📌 Customer Service & Sales Consultant (Expression of Interest) (Airlie Beach)
🏢 Telstra
📍 Airlie Beach