Job Description

Lead operations, support your team, and help drive the success of a busy manufacturing branch.

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Due to internal promotion Metroll Roofing Pty Ltd is seeking a motivated and customer-focused Office Manager to join our Rockhampton team.

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This is an exciting opportunity for someone who enjoys leading office operations, building strong working relationships, delivering exceptional customer service, and contributing to the success of a well-established Australian manufacturer. If you thrive in a fast-paced environment and enjoy coordinating people, processes, and systems, we would love to hear from you.

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About the Role

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Reporting to the General Manager, you will be responsible for ensuring customers receive the highest level of end-to-end service through consistent compliance with core processes and the effective management of internal operations. As a key liaison across the branch, you will help ensure the smooth and efficient day-to-day running of the office while supporting operational excellence.

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Your responsibilities will include:

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- Leading and supporting the office team to deliver exceptional customer service to internal and external customers.
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- Ensuring accurate processing of information and compliance with company policies and procedures.
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- Supporting payroll preparation, administration, recruitment, onboarding, and induction activities.
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- Monitoring office workloads, employee performance, and identifying training and development opportunities.
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- Preparing branch reports, including Daily Operating Reports (DOR) and Margin Reports.
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- Assisting with budgeting, cost control, audits, and general branch administration.
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- Liaising closely with production, sales, dispatch, and accounts teams to support efficient branch operations and maximise manufacturing output.
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- Promoting a protected workplace by ensuring compliance with WHS requirements and maintaining office facilities to company standards.
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About You

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To be successful in this role, you will bring:

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- Experience in an office management or similar administration leadership role, preferably within the building, manufacturing, or related industry.
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- Strong communication and relationship-building skills.
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- A proactive and customer-focused approach.
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- The ability to manage multiple priorities and work autonomously.
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- Strong organisational and problem-solving skills.
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- Proficiency with Microsoft Word, Excel, and business systems, with experience using Pronto highly regarded.
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- A solid understanding of workplace health and safety practices.
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- Experience within the building products, construction, or manufacturing industry.
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- Knowledge of metal roofing and building products.
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- Experience using the Pronto ERP system.
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- Previous experience supervising or mentoring office staff.
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Why Join Us?

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When you join Metroll Roofing Pty Ltd, you will enjoy:

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- Competitive salary package.
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- Stable, long-term employment opportunity with an established Australian business.
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- Supportive and collaborative team environment.
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- Ongoing training and professional development.
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- Access to the tools and resources needed to succeed.
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- The opportunity to play a key role in the success of a high-performing branch.
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If you are looking for an opportunity to make an impact and build a rewarding career with a respected organisation, we would love to hear from you.

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Metroll Roofing Pty Ltd is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences, and identities.

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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

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