Job Description

At Time+Tide Watches, we create content that moves culture and changes how the world experiences watches. With Watch Discovery Studios in Melbourne, London and New York, alongside a powerful global content engine, we're one of the world's most respected watch media and alternative retail platforms.

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We're looking for a detail-oriented and proactive eCommerce Coordinator to join our Melbourne headquarters. This is a hands-on role for someone who thrives at the intersection of digital retail, operations and customer experience. You'll play a key role in ensuring our online stores operate seamlessly while identifying opportunities to improve merchandising, inventory, customer experience and commercial performance.

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Based in Melbourne (hybrid) and reporting to the General Manager, you'll support the day-to-day operations of Time+Tide's global eCommerce business across Australia, the United Kingdom and the United States.

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Website Management

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Manage the day-to-day operation of our Shopify stores across multiple regions, ensuring a seamless customer journey.

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Create and maintain product listings, descriptions, imagery, pricing and merchandising.

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Coordinate product launches, pre-orders and promotional campaigns across all storefronts.

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Work closely with Marketing, Customer Experience and Brand teams to optimise site performance and user experience.

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Identify opportunities to improve conversion, merchandising and on-site content.

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Inventory & Operations

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Monitor inventory levels across multiple warehouses and retail locations.

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Generate purchase orders and support supplier replenishment processes.

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Produce stock-on-hand, sell-through and inventory performance reports.

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Coordinate inventory transfers between regions and Discovery Studios.

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Support new product onboarding, catalog maintenance and product lifecycle management

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Marketing & Trading

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Partner with the Marketing team to execute digital campaigns, product launches and promotional activity.

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Assist with email marketing through Klaviyo, ensuring products and campaigns are accurately merchandised.

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Monitor website performance, sales trends and customer behaviour using Shopify Analytics and Google Analytics.

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Provide recommendations to improve conversion, average order value and customer engagement.

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Customer Experience

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Support the Customer Experience team by maintaining accurate product information and website content.

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Assist in resolving website, order, and product issues to ensure an exceptional customer experience.

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Monitor customer feedback and identify opportunities for continuous improvement.

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Support CRM initiatives designed to improve customer retention and lifetime value.

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What7s in it for you

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Competitive salary, commensurate with experience.

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Professional development and career growth opportunities.

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Employee discounts across our retail network.

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Hybrid working environment based at our Melbourne headquarters.

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A team-oriented, high-performing team passionate about watches, storytelling and innovation.

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The opportunity to work with some of the world6#39;s most exciting independent and luxury watch brands.

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What we7re looking for

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Bachelor's degree in Business, Marketing, Commerce or a related field

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1-2 years' experience in eCommerce, retail operations or digital marketing.

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Strong experience working with Shopify or another leading eCommerce platform.

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Familiarity with tools such as Klaviyo, Google Analytics and Microsoft Excel or Google Sheets.

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Excellent organisational skills with exceptional attention to detail.

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Strong analytical mindset with the ability to turn data into actionable insights.

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Excellent written and verbal communication skills.

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Ability to manage multiple priorities in a fast-paced environment.

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Passion for watches, luxury products, or enthusiast communities is highly regarded.

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Competitive salary based on experience, plus employee discounts, professional development opportunities and hybrid working arrangements.

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📌 eCommerce Coordinator (Victoria)
🏢 Time & Tide Watches
📍 Victoria