ASIO in Melbourne is seeking Customer Engagement Officers at AE4–AE6 levels to support the TS-PA Vetting Authority. You will respond to inquiries by phone and written channels, track interactions, and build trusted relationships with customers and sponsoring agencies to deliver a high standard of service.
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Successful candidates will mentor juniors, contribute to process design, manage complex enquiries, and help shape future customer service delivery while upholding strict security and
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📌 Customer Experience Lead - Vetting Authority (Victoria)
🏢 Australian Security Intelligence Organisation
📍 Victoria
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