Claims Consultant - Restoration Industry (Insurance)
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Amtec Disaster Recovery specialises in assisting homeowners and business owners recovering after disasters such as fire, mould and water damages, etc.
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Our role is to get homeowners and businesses back on their feet as quickly as possible.
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We are looking for a Customer Service oriented administrator with a positive 'Can Do' attitude to join our Team. We believe the right candidate will have an ability to maintain their composure under pressure and strong administrative and Customer Service skills.
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Primary Objective
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Coordinate internal resources and third parties/vendors for the flawless execution of services required for client management claims
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Maintain quality service by establishing and governing Amtec standards
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Manage and monitor the duration of appointed claims to ensure we are achieving results in meeting and improving our SLA's requirements and claim life
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Troubleshoot problems, advise clients and update colleagues on actions taken
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Position Responsibilities
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Prepare reports by collecting, analysing, and summarising information
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Contribute to team effort by accomplishing related results as needed
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Research questions using available information resources
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Log all client advice and interactions in the company data base
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Effectively manage your day to day activities within the office
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Manage and maintain relationships with clients and all company stakeholders
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Effectively handle queries and complaints via phone, email, and general correspondence
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Diagnose and resolve client issues as required and elevate situations requiring urgent attention
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On Call Roster for Emergency Make Protected Claims – Bonus applies
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You will have:
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Professional communication skills both verbal and written – must be fluent in speaking and writing English
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Be able to work in a team while also being able to work autonomously
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Ability to multitask, time-manage and prioritise work priorities
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High attention to detail
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Be available Mon – Fri for an 8 hour shift
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Previous experience in Insurance is desirable, but not essential
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Experience in Administration (minimum of 2+ years)
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Advantages that will be looked on favourably, experience with:
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Office 365 Suite Software, including: Outlook, Word and Excel
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Coordinating and scheduling of staff/trades/contractors for small or large projects with insurance home claims
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Note: Candidates must have the right to work in Australia