Pulse Electrical is a well-established electrical company that has been delivering outstanding Electrical, HVAC, and Solar services for over 28 years across residential and commercial sectors. Due to our continued growth, we are excited to offer this opportunity to join our dynamic, supportive, and high-performing team!

Pulse has a strong reputation for reliability, quality workmanship, and long-standing client relationships. With our skilled and experienced workforce, we deliver everything from reactive maintenance to large-scale infrastructure projects, backed by our 24/7 service capability.

We are a family-owned and operated business who take pride in our team culture, and are committed to providing a supportive environment where our people can grow and succeed.

We’re looking for a proactive and organised Service Scheduler to join our Operations Team at ourHead Office based in Eagle Farm, Brisbane. This is a key role within our daily operations, focused on job scheduling, maintaining a high-level of customer service, and providing ongoing support to our technicians.

About the Role

This position is an addition to our established Operations Team, the backbone of our day-to-day operations and central hub of the business. Our team is dynamic and fast-paced. They are responsible for efficiently coordinating daily service schedules to our technicians, ensuring workflows run seamlessly, customers receive a high level of service and that all service administrative tasks are delivered on time and to a high standard. It's all about team work!

This role will have a range of responsibilities, combining scheduling, customer service and administrative tasks. You will play an integral part in connecting the office with our technicians in the field,



ensuring clear communication and productive service delivery.

Key Responsibilities

Deliver exceptional service and communication to high-value commercial and residential clients

Receive, interpret and schedule detailed incoming work requests through our job management software

Prioritising high-volume incoming work to ensure KPIs are being met

Monitor and update internal systems and client portals with real-time updates

Answering incoming calls and handling customer enquiries

Proactively resolving scheduling conflicts and delays using critical thinking

Providing ongoing assistance to our technicians with job coordination

Providing administrative support with Operations workflow

Communicate effectively within the Operations Team - it's all team effort here!

What We’re Looking For

Excellent communication (written & verbal) with great interpersonal skills

Solid multi-tasking and problem-solving abilities

A proactive, positive attitude with solid customer service orientation

High-level of computer literacy and comfort with technology

Ability to remain calm under pressure and make smart, fast decisions in real time

Willingness to work in a fast-paced, fun and cooperative team!

Highly Regarded

Proven experience in a fast-paced service coordination or scheduling role (Electrical, Plumbing, HVAC or Facilities Management industries are an advantage)

Experience with SimPRO or other service management software is highly regarded

Why You’ll Love It Here

Friendly, collaborative and supportive team culture

On-the-job training and mentorship

Secure full-time role with opportunity for growth

Great variety of admin, teamwork, and client interaction

Competitive salary (negotiable based on experience)

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📌 Scheduler (Queensland)
🏢 Pulse Electrical
📍 Queensland