Job Description

YMCA Queensland | Make every donation count

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At YMCA Queensland, every purchase made in our Op Shops helps create brighter futures for children, young people and communities across Queensland. As a Shop Assistant, you'll play an key role in delivering a welcoming customer experience while helping generate funds that directly support programs such as Breakfast in Schools and other community initiatives.

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If you're passionate about customer service, enjoy working as part of a supportive team and want your work to make a genuine difference, we'd love to hear from you.

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About the role

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As a Casual Shop Assistant, you'll help ensure the day-to-day operations of our Op Shop run smoothly. From serving customers to sorting and pricing donations, every shift contributes to supporting our charitable programs and creating a positive shopping experience for our community.

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No two days are the same, making this the perfect role for someone who enjoys variety, working with people and being part of a purpose-driven organisation.

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Key responsibilities

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You will:

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- Deliver friendly, engaging customer service
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- Process sales through our point of sale system, including cash and EFTPOS transactions
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- Sort, clean, price and merchandise donated goods
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- Maintain an organised, safe and visually appealing store
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- Rotate stock and assist with inventory presentation
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- Support volunteers and contribute to a positive team culture
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- Respond to customer enquiries professionally and respectfully
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- Assist with banking and general store operations when required
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About you

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You'll be someone who:

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- Has previous retail or customer service experience (preferred)
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- Enjoys working with people from all walks of life
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- Is reliable, organised and able to work independently
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- Takes pride in maintaining high presentation standards
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- Has excellent communication and interpersonal skills
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- Works collaboratively within a team environment
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- Demonstrates honesty, integrity and accountability
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- Shares our commitment to inclusion, diversity and community impact
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What you'll bring

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- Previous retail experience (desirable)
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- Confidence using point of sale systems or willingness to learn
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- A positive, can-do attitude
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- A willingness to obtain (or currently hold) a Blue Card
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- Ability to complete a National Police Check prior to commencement
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Applicants are advised that it is an offence for a person disqualified or suspended from holding a blue card to commence or continue in regulated, child-related employment.

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📌 Sales Assistant (Queensland)
🏢 The Y Australia
📍 Queensland