Job Description

XPT Software Australia Pty Ltd | Contract

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Digital Services Analyst

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Sydney, Australia | Posted on 06/16/2026

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- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
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- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
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- We have 120+technocrats in Australia working at our clientlocations.
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- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
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- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
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Job Description

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Technical

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- Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
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- Contribute to the Digital culture of delivering a quality customer service experience
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- Support other streams within the Digital Service Desk where required, to ensure call response SLAs
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- Support team colleagues with training and knowledge sharing, nurturing a collaborative workplace
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- Collate and deliver information to monitor and maintain Digital reports and processes.
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- Ensure adherence to Sydney Water IT policy, process, and frameworks.
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- Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
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- Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
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- Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
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- Identify and implement ways to improve efficiency of Digital support processes and procedures.
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📌 Digital Services Analyst (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales