Job Description

WorkTrybe is proud to partner with OnDeck as their in-house Talent Acquisition Partner, helping build a results-driven late stage collections team that supports Australian small businesses while recovering funds efficiently.

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Are you motivated by targets, thrive in a fast-paced workplace, and excel at turning challenging situations into positive outcomes? OnDeck is looking for determined, empathetic, and tenacious individuals ready to make a tangible impact one call at a time.

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This isn't just another collections role.. It's your opportunity to shape the way small businesses navigate financial recovery and make a real difference in their journey.

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What you'll be doing:

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You'll be at the forefront of customer engagement, owning a portfolio of late stage accounts and working with customers to achieve fair and practical resolutions.

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- Handle high-volume inbound and outbound calls
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- Manage your own portfolio of late-stage recoveries
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- Skip trace to locate customers and enable contact
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- Build trust and negotiate realistic repayment plans
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- Liaise with field agents, solicitors, and third parties
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- Assess and respond to financial hardship applications
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- Stay compliant with ASIC, ACCC, Privacy Act, and internal policy
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- Collaborate with your team to smash individual and shared KPIs




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What you'll bring:

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- 1+ years of experience in collections (secured or unsecured)
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- Strong experience in late-stage collections and skip tracing
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- Confident communicator and skilled negotiator
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- Positive, team-oriented, and approachable
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- Strong attention to detail and natural problem-solving skills
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- Ability to prioritise, multi-task and remain focused under pressure
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- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
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- Experience using Salesforce is a bonus - training provided
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- Litigation experience highly regarded
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Why this opportunity stands out:

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There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:

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- Make a real difference for small businesses across Australia
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- Be part of a team that's collaborative, open, and fun
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- Hybrid work model - work from home 1 day per week
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- Great Sydney CBD location + fully stocked kitchen
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- Regular team building events + wellness initiatives
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- Learn, grow and thrive in a company that invests in you
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Ready to bring your energy to a team that values impact and innovation?

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📌 Collections Specialist - Late stage (New South Wales)
🏢 OnDeck Australia
📍 New South Wales