Job Context

Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment. This is a true Account Management role – you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.

What You’ll Do

- Own renewals & reduce churn
- Manage end-to-end renewals across a large portfolio with consistency and accuracy
- Proactively identify at-risk customers through outreach and usage insights
- Maintain clear, reliable renewal forecasts and pipeline visibility

- Identify growth opportunities

- Spot and act on expansion opportunities (users, modules, training)
- Partner with customers to unlock additional value from the Simpro platform
- Contribute to revenue growth while maintaining a strong customer-first mindset

- Operate with structure & discipline

- Follow established playbooks, cadences, and processes
- Maintain excellent CRM hygiene and account records
- Manage a high-volume portfolio with strong organisation and attention to detail

- Build strong, practical relationships

- Engage with time-poor, operational customers in a explicit and direct way
- Translate product features into simple, tangible business outcomes
- Build trust through consistency, reliability, and genuine care

What You’ll Bring





- Experience in Account Management, Customer Success, or Renewals within SaaS
- Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
- Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
- Strong commercial instincts with the ability to identify and act on growth opportunities
- High level of process discipline and ability to follow structured workflows
- A driven, outcomes-focused mindset with the ability to thrive in a scaling business

What We Can Offer You

- Novated leasing via salary packaging
- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Delicious, free, chef-prepared lunch 3 days per week on site
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Service recognition awards

Our Core Values

- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success

Equal Employment Opportunity

Simpro, AroFlo, BigChange & ClockShark are equal‑opportunity employers with a best‑of‑class onboarding program and supportive team environments. We embrace and support cultural diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

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📌 Account Manager (Multiple Roles Available) | Growth & Expansion (Brisbane City)
🏢 Simpro Software
📍 Brisbane City