Job Description

Home Sales Settlements Coordinator - Ingenia's Lifestyle Gordonvale

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At Ingenia, we're all about building belonging.

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As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land lease communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home, and over 1.2 million guest nights enjoyed annually across our holiday parks.

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Whether someone is staying for a weekend or settling in for years, we're focused on creating warm, inclusive spaces where people truly feel at home.

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Our people care deeply; about their work, their communities, and making a real difference. We're bold, customer-focused, and always improving. At Ingenia, you're empowered to grow, contribute, and create moments that matter.

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Do what matters. Know you matter.Join us and help bring great experiences to life, starting with you!

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Due to business growth, we're hiring aSettlements Lead to join our team in Ingenia's Lifestyle Gordonvale site.

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Reporting to the Sales Manager, this role is best described as a Sales Associate-style position, where you'll support once a customer says "yes" and guide them all the way through the customer journey to moving into their recent home.

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You'll build strong relationships, keep momentum in the sale, and make sure every customer feels confident, informed, and excited right through to settlement day.

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- Heavily discounted accommodation at Ingenia Holiday Parks
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- Employee share options
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- Novated Lease options
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- Hybrid working options
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- Up to 26 weeks paid parental leave
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Key Responsibilities

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- Support a portfolio of customers from deposit through to settlement
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- Stay close to each customer, guiding them through contracts, timelines, and next steps in plain English
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- Keep sales moving by proactively managing milestones, documentation and follow-ups
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- Act as the key point of contact, building trust and keeping excitement high throughout the journey
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- Work closely with Sales, Legal and Delivery teams to remove blockers and keep deals progressing
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- Maintain accurate pipeline tracking through our CRM system
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About You

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- Enjoy building relationships and empathetically supporting customers through big life decisions
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- Like managing multiple clients at different stages of a journey
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- Are proactive, organised and naturally follow things through
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- Communicate clearly and confidently (especially simplifying complex info)
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- Have experience in property, real estate, sales support, or similar customer-facing roles
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Recruitment Process

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All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

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To learn more about what it's like to work with Ingenia, take a look at our LinkedIn pagehere.

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📌 Home Sales Settlements Coordinator - Ingenia's Lifestyle Gordonvale (Cairns Regional)
🏢 Ingenia Communities
📍 Cairns Regional