Job Description

Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.

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About Us

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Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.

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About the Role

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We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.

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Key Responsibilities

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- Manage new client enquiries via phone, email, and referrals
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- Conduct intake assessments and gather required participant information
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- Coordinate onboarding processes, including service agreements and documentation
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- Maintain accurate records in client management systems (e.g., CRM etc)
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- Liaise with participants, families, support coordinators, and internal staff
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- Support scheduling and rostering where required
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- Ensure compliance with NDIS standards and organisational policies
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- Provide general administrative support to the team
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About You

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- Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.
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- Knowledge and understanding of the NDIS framework and processes (Desirable)
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- Excellent communication and interpersonal skills
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- High attention to detail and organisational ability
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- Ability to manage multiple tasks and prioritise effectively
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- Proficiency in Microsoft Office and client management systems
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- A compassionate and client-focused approach
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Requirements

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- NDIS Worker Screening Check (or willingness to obtain)
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- Working With Children Check (if applicable)
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- Current Police Check
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- Full working rights in Australia
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What We Offer

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- Supportive and collaborative team setting
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- Opportunities for professional development and growth
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- Meaningful work making a real difference in people's lives
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📌 Intake & Administration Officer (Williamstown)
🏢 Help at Hand Support
📍 Williamstown