Job Description

Newcastle Plumbing Kings – Gateshead NSW Full‐Time | (8:30am – 5:00pm, Monday to Friday) | Immediate Start

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About Us

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Newcastle Plumbing Kings is a fast‐growing plumbing company providing high‐quality service to residential, strata and real estate clients across Newcastle and the Hunter. We're known for being reliable, fair, and delivering exactly what we promise.

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Our culture is built on teamwork, integrity and genuine care for our customers. We take pride in doing things properly — first time, every time.

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We're now looking for a confident, organised and proactive Administration & Scheduling Manager to oversee the smooth running of our office and support our field team. If you thrive in a fast‐paced environment, enjoy variety, and love being the person who keeps everything on track, this role is for you.

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Why This Role Is Exciting

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We are currently transitioning to ServiceTitan, a leading job management and scheduling platform used by top trades businesses. This is a fantastic opportunity for someone who enjoys systems, process improvement and being part of a modern, tech‐forward workplace.

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You'll play a key role in helping us implement, refine and streamline this new system — perfect for someone who loves organisation, structure and efficiency.

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What You'll Be Doing

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This is a hands‐on, varied role supporting our plumbers, customers and management team. Your responsibilities will include:

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- Managing day‐to‐day administration including emails,



customer enquiries, quotes and invoicing
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- Scheduling and coordinating daily jobs for our maintenance plumbers
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- Acting as the first point of contact for customer calls
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- Supporting field technicians with job information and updates
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- Liaising with suppliers, customers and internal staff
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- Assisting with onboarding, inductions and safety processes
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- Helping develop and improve systems and processes
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- Participating in a rotating after‐hours/on‐call roster
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- General office tasks to ensure smooth daily operations
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This is a full‐time position working 8:30am to 5:00pm, Monday to Friday

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What We're Looking For

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You don't need plumbing experience — but you do need to be organised, confident and great with people.

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- Excellent customer service and telephone skills
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- Experience in administration, scheduling, office management or operations
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- Strong communication skills and a friendly, qualified manner
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- The ability to multitask, prioritise and stay calm under pressure
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- Experience with Canva or social media (preferred but not essential)
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- Knowledge of Xero / Service Titan systems (preferred but not essential)
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- A proactive, problem‐solving approach and enthusiasm for helping shape meaningful improvements as we roll out our new system.
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- Patience and initiative to help build better systems and processes
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- A genuine desire to support a team and keep things running smoothly
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📌 Administration & Scheduling Support (New South Wales)
🏢 Newcastle Plumbing Kings
📍 New South Wales