Job Description

Mimosa Homes is Victoria's award-winning new home builder company committed to producing quality homes tailored to the needs of our customers.

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We offer beautiful and affordable quality homes, along with a stress-free building experience for our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment, so we want to make the experience enjoyable and rewarding. We deliver an honest, reliable and trustworthy service throughout our building process.

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For further details, please visit our website at https://www.mimosahomes.com.au/

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About the role

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We are currently seeking a full time Customer Service Officer to join our on-site team!

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This role is required to efficiently and effectively coordinate the administration process of Mimosa Homes' customers throughout the entire build process and communicate with clients on a regular basis to keep them informed of progress on their home.

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Key responsibilities

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- Provide communication with clients through all means necessary to keep them informed throughout the entire build process
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- Ensure clients are contacted at least once a week for all on-site titled jobs
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- Provide clients with fortnightly construction progress updates
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- Liaise with clients in a professional and positive manner at all times
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- Ensure all jobs are up to date in our software system and that all communications are logged
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- Coordinate and book customer appointments and site inspections
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- Liaise with Operational and Construction teams to ensure customers are well informed at all times with the correct information
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- Liaise with relevant Building Surveyor to ensure all certificates are received and approved
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- Attend weekly department meetings to report on results and action any items as required
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- Meet targets and Key Performance Indicators (KPI's) as set out by the Building Manager
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- Support the Construction department as required
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Qualifications

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- Previous experience in a similar role is desirable
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- Experience in the Construction industry is highly regarded
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- Exposure to Companion software is advantageous
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- The ability to work alone and as part of a team
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- Professional presentation skills
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- Excellent written and verbal communication skills and ability to engage in verbal interaction with clients
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- Strong work ethic and attention to detail
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- Exceptional organisation and time management skills and ability to meet deadlines
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Benefits

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- Advancement opportunities, working with Victoria's award-winning new home builder company.
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- A dynamic team culture where our people produce excellent results.
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- A supportive workplace culture where excellent work is recognized and rewarded.
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Please note, only shortlisted candidates will be contacted.

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📌 Customer Service Officer (Brim)
🏢 Mimosa Homes
📍 Brim