At 818 Dental, our patients aren't just appointments on a schedule. They're people we genuinely care about.
n
That's why we're looking for a friendly, compassionate and customer-focused Dental Receptionist to join our team. If you love connecting with people, thrive in a busy environment, and enjoy making someone's day a little brighter, we'd love to hear from you.
n
This isn't just a reception role. You'll be the warm smile that welcomes patients, the calm voice that puts them at ease, and an important part of a team that's passionate about delivering exceptional care.
n
About Us
n
818 Dental is a modern, thriving 8-chair dental practice where people come first. We believe great dentistry starts with great relationships, and we've built a supportive culture where both our patients and our team feel valued, respected and cared for.
n
As part of the National Dental Care network, you'll enjoy the best of both worlds: the close‐kin feel of a local practice, backed by one of Australia's largest and most respected dental groups.
n
With access to the latest technology, ongoing professional development and a network of almost 1,000 dental professionals nationwide, this is a fantastic opportunity to build a long‐term career in a supportive and progressive environment.
n
Why You'll Love Working With Us
n
We're committed to creating a workplace where our team genuinely enjoys coming to work.
n
Some of the perks include:
n
n
- Regular team social events and celebrations
n
- Ongoing in‐house training and development opportunities
n
- Italian coffee machine for the coffee lovers
n
- Up-to-date practice with advanced digital technology including:
n
- 3D scanners
n
- Dedicated photography room
n
- Dental4Windows (D4W) software
n
- Supportive leaders and a collaborative team culture
n
- Opportunities to grow your career within National Dental Care's national network
n
n
About the Role
n
As our Dental Receptionist, you'll play a vital role in creating an exceptional patient experience from the moment a patient contacts the practice.
n
Your responsibilities will include:
n
n
- Welcoming patients and creating a positive first impression
n
- Managing appointments and patient enquiries
n
- Coordinating treatment bookings and patient communications
n
- Processing payments and maintaining accurate records
n
- Supporting clinicians and the broader practice team
n
- Helping ensure the smooth day‐to‐day operation of the practice
n
n
You'll be someone who enjoys building relationships, stays calm under pressure and takes pride in delivering outstanding customer service.
n
About You
n
We're looking for someone who genuinely loves working with people.
n
You'll ideally have:
n
n
- Previous experience in a dental or healthcare environment
n
- Knowledge of HICAPS, Medicare and DVA claiming
n
- Exceptional communication and interpersonal skills
n
- Strong organisational skills and attention to detail
n
- Sound computer skills, including Microsoft Office
n
- Experience using Dental4Windows (D4W) will be highly regarded
n
- A professional, polished and approachable manner
n
- A positive attitude and willingness to learn
n
n
Most importantly, you're someone who:
n
n
- Loves helping people and creating positive experiences
n
- Is empathetic, friendly and approachable
n
- Works well as part of a team and enjoys supporting others
n
- Takes pride in being reliable, organised and professional
n
- Makes people feel welcome, cared for and valued
n