Job Description

Service Owner, 13YARN (Identified First Nations Role)

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About 13YARN

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13YARN is Australia's first national crisis support line created by Aboriginal and Torres Strait Islander people, for Aboriginal and Torres Strait Islander people. More than a helpline, 13YARN provides a culturally safe space where healing begins with connection. Available 24/7, the service empowers people to seek support without judgement, shame or stigma, offering compassionate conversations that strengthen wellbeing, resilience and hope for Aboriginal and Torres Strait Islander communities across Australia

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We are seeking an exceptional Aboriginal and/or Torres Strait Islander leader to step into the role of Service Owner -13YARN. This pivotal role holds end‐to‐end responsibility for the cultural integrity, safety, quality, and performance of 13YARN. You will shape how the service operates today,and how it evolves into the future.

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Key Responsibilities

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- Lead service design, planning, and continuous improvement
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- Define and maintain the service model and roadmap
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- Monitor service performance, risks, and quality outcomes
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- Embed strong clinical governance and risk management frameworks
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- Ensure compliance with relevant standards and regulations
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- Embed culturally secure, trauma‐informed,



community‐led approach advocate for culturally appropriate models of care
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The Successful Applicant Will...

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- Be an Aboriginal and/or Torres Strait Islander person with strong cultural knowledge, community connection, and cultural authority
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- Deep understanding of cultural safety, intergenerational trauma, and the social and emotional wellbeing framework
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- Minimum undergraduate degree in Psychology, Business, Design or related field
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- Bring experience in service leadership, clinical or service governance, quality systems, or program oversight
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- Strong understanding of service design, human‐centred design and user experience principles
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- Experience in service or product management, ideally in crisis, mental health or healthcare settings
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- Hands‐on experience conducting user research and usability testing
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This is an identified position under section 14(d) of the Anti‐Discrimination Act 1977

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If you're passionate about strengthening culturally safe crisis support for mob and want to play a key role in shaping the future of 13YARN, we'd love to hear from you.

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Beaumont People have been retained to recruit this position on behalf of The 13YARN and Lifeline Australia.

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📌 Service Owner, 13YARN (Identified First Nations Role) (New South Wales)
🏢 Beaumont People
📍 New South Wales