Job Description

Australian Select Timbers operates a nationwide distribution network. We are passionate about creating a point of difference with our reputable, ever-expanding product ranges, and we ensure we have the best people supporting our customers.

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We have distribution centres in Smithfield (NSW) and Dandenong South (VIC), where our head office is located.

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About the role

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An exciting chance has opened up in our customer service team - we are currently looking for a highly organised and detail-oriented customer service representative to join our team. If you are a proactive individual with excellent communication skills and a knack for multitasking - we want to hear from you. You will be providing vital support to the sales team, ensuring our customers have the best technical and product enquiry support.

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Reporting to the Customer Service Supervisor, some of your key responsibilities will include:

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Managing large amounts of inbound/outbound calls and email inquiries.

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Sales order administration: processing, despatching, reviewing, etc

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Maintaining a positive, empathetic, and professional attitude toward customers at all times.

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Responding promptly to customer inquiries.

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Acknowledging and resolving customer complaints.

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Entering data - Keeping records of customer interactions, processing, customers' forms/applications/requests and filing documents.

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Communicating and coordinating with colleagues on a high level.

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Ensure customer satisfaction and provide professional customer support.

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Processing incoming and outgoing mails and samples.

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Manage office and warehouse daily jobs, i.e., posting,



booking transport jobs, sampling, etc.

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Contributes to team effort by accomplishing related results as needed.

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Assisting and working with other departments on request.

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Coordinating product sampling, launches and new product development (NPD)

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Providing administrative assistance and support to our Sales Team

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The job is full-time, with hours worked between 9.00 am and 5.30 pm Monday to Friday.

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We are looking for someone who:

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Has at least 2 years of proven experience in a customer service and administrative support role.

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Has exceptional communication skills - both written and verbal.

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Possesses a high level of organisation and time management skills, has excellent attention to detail, analytical and data entry skills - out-of-the-box thinking!

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High level of customer focus, with the ability to build rapport with internal and external stakeholders.

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Has strong computer literacy skills, including proficiency with the MS Office suite, and experience using sales CRM systems is highly preferred.

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Can work comfortably in a busy, fast-paced environment.

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Why work for Australian Select Timbers

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Fast-growing business with support for professional growth opportunities.

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Passionate and supportive team environment.

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Plenty of on-site parking - easy access to major motorways.

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Please note:

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Only candidates who have the right to work in Australia will be considered

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Only short-listed candidates will be contacted, as they apply

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Information about the business can be found via this link: https://www.asttimbers.com.au

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📌 Customer Service (Victoria)
🏢 Australian Select Timbers
📍 Victoria