Job Description

Are you a strategic operations leader who thrives on scaling B2B partnerships and driving process innovation?

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EssilorLuxottica is seeking a hands-on, forward-thinking Vision Services Manager to join our team in North Sydney. Reporting directly to the ANZ Support Services Director, you'll own and optimise high-value retail contracts with major corporate partners while enhancing sales and support services for Vision Plan.

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This is a pivotal role, bridging commercial strategy with operational excellence to ensure seamless partner experiences across our retail network.

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Key Responsibilities

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- Lead the end-to-end experience for B2B partners, ensuring service excellence and delivery against agreed SLAs and KPIs.
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- Drive operational improvements by identifying inefficiencies and implementing scalable processes and automation solutions.
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- Collaborate with cross-functional teams to optimise retail and commercial workflows across ERP, POS and SAP systems.
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- Monitor, analyse and present performance metrics to support business decisions and stakeholder engagement.
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- Lead, coach and develop a high-performing team, fostering a positive, collaborative and accountable culture.
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- Build capability within the team through mentoring, succession planning and structured development initiatives.
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- Partner with key internal and external stakeholders to deliver operational excellence and support ongoing business growth.
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About You

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- Minimum 3+ years managing specialised teams within B2B, commercial operations, or corporate support.
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- Advanced proficiency in Microsoft Office; hands-on experience with enterprise ERP/POS systems (SAP highly regarded).
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- Strong background in managing complex SLAs, vendor contracts, and continuous improvement frameworks.
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- Exceptional communication skills with a track record of influencing senior corporate partners and internal cross-functional teams.
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Working at EssilorLuxottica

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A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.

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Working at our head office located in North Sydney, you will enjoy the following advantages:

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- Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
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- Up to 50% off Oakley eyewear and apparel throughout the year.
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- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
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- Abundance of local cafes, a major shopping centre and close to public transport facilities
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- Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
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- Wide range of career opportunities across the EssilorLuxottica network
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- Complimentary full-time concierge services offering an exclusive hotel-style experience!
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- Options for a hybrid working environment
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*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

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As an inclusive, team-first company, our people are at the core of everything we do.

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We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

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We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

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We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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📌 Vision Services Manager (New South Wales)
🏢 EssilorLuxottica
📍 New South Wales