Job Description

Clinical Care Coordinator - Palliative Pathways

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Building the future of home care through technology, innovation and human connection

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At Trilogy Care, we're reimagining how Australians receive care at home through technology, innovation and great people. We're combining healthcare expertise with AI, automation and intelligent systems to build a smarter, more connected care experience. By equipping every team with modern technology and data, we're reducing administration, enabling better decisions, and creating more time for meaningful work.

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Role Overview

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As the Clinical Care Coordinator, you'll coordinate services for clients on Trilogy Care's Restorative Care and End-of-Life pathways. Working alongside Care Clinicians, you'll support care plan implementation, liaise with clients and providers, and ensure a seamless, person-centred experience, allowing clinicians to focus on delivering clinical care.

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What You'll Do

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- Coordinate client admissions, onboarding, reviews, appointments and transitions across the Restorative Care and End-of-Life pathways.
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- Maintain regular communication with clients, families, representatives and service providers to ensure a seamless, person-centred experience.
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- Coordinate restorative programs, allied health and community provider referrals, equipment, support services, discharge planning and bereavement follow-up where required.
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- Coordinate provider services, monitor service commencement, review timeframes and pathway budgets, support My Aged Care processes, assist with funding requests and escape delays.
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- Working under the direction of the Care Clinician,



complete operational follow-up actions, coordinate outstanding referrals, monitor review dates, escalating client deterioration and support implementation of care plans.
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- Maintain accurate documentation, case notes, CRM records, clinical outcome data and pathway KPIs.
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- Comply with workplace health and safety requirements and contribute to a protected, supportive and psychologically healthy workplace.
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What You'll Bring

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- Case management experience in aged care or NDIS.
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- Experience within Support at Home or Home Care programs.
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- Demonstrated ability to effectively work within a team with positive client outcomes.
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- Compliance with Trilogy Care pre-employment and ongoing compliance requirements.
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- Current National Police Check (and international check where applicable).
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- Evidence of Australian work rights.
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Why Trilogy Care?

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- Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
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- Vibrant team culture and regular social events
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- Opportunities for career mapping and career progression within the company
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- Salary packaging (Novated Leasing) to boost your take-home pay
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- Access to Fitness Passport to support your health and wellbeing
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- EAP support for you and your immediate family
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- Employee discounts on groceries, fuel, utility bills, wellness and more
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Please note

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To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

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📌 Clinical Care Coordinator - Palliative Pathways (Queensland)
🏢 Trilogy Care
📍 Queensland