Job Description

Do you enjoy working with data, not simply entering it, but understanding what it tells you?

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Are you naturally curious and inclined to ask, "Why does this work this way?" or "Could this be done better?

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When you begin using a new system, do you want to explore it, test its functionality and understand how all the pieces connect?

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Is your folder structure ordered, logical and easy for someone else to navigate?

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If these questions caught your attention, this role may provide the challenge, variety and healthy pressure you enjoy. This is an administrative role—with a twist.

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True Synergy (truesynergy.com.au) is seeking an upbeat and positive individual who combines strong administration skills with curiosity, logic and an interest in data and digital systems.

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You will work across multiple digital platforms as a steward, organising, maintaining and connecting data so it can be used more effectively.

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This will include:

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- Developing logical structures, categories and tagging conventions;
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- Maintaining and cleansing data;
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- Segmenting and mining data for targeted communications;
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- Preparing reports and identifying trends;
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- Maintaining website and digital content;
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- Testing forms, links, workflows and user journeys;




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- Improving the functionality and visual presentation of online content;
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- Using HTML to format website and email content;
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- Supporting membership administration and communications; and
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- Documenting processes and developing templates
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About you:
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You notice when information does not look right, enjoy bringing order to complex data and want to understand the purpose behind a task, not simply complete it.

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You will bring:

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- Confidence using CRM, database or membership systems;
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- Practical knowledge of user interface and user experience principles;
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- The ability to competently use HTML;
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- Solid data management and reporting skills; and
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- Strong problem solving and organisational skills
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This role is primarily office based. Occasional working from home is available, subject to client needs and team priorities. A fixed work from home day or guaranteed number of remote days cannot be offered, however approximately one day per week is generally achievable when operational requirements allow.

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📌 Business Support Officer (Victoria)
🏢 True Synergy
📍 Victoria