The NSW Department of Customer Service is seeking an Associate Director for Complaint Resolution to lead the resolution of complex complaints in Sydney. This ongoing, full-time role involves managing high-risk matters and ensuring fair outcomes for injured individuals.
The ideal candidate will have extensive experience in complaints and investigations, demonstrating solid leadership and a commitment to fairness in dispute resolution. The position offers a hybrid work model, requiring a minimum of 5 days per fortnight in the office.
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📌 Senior Leader, Complex Complaints & Investigations (City of Sydney)
🏢 NSW Department of Customer Service
📍 City of Sydney
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