Job Description

In this position, you will be the primary point of contact for a diverse client base. This role goes beyond standard parts counter work; you will problem-solve client enquiries and deliver comprehensive solutions to keep their businesses moving.

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Key Responsibilities:

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Respond to customer enquiries via phone, email, and in-person, delivering timely and effective technical solutions.

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Provide accurate information regarding parts availability, pricing, and logistics lead times.

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Collaborate internally with service, warehouse, and sales departments to resolve complex customer issues.

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Accurately process orders and manage parts return claims in line with company policies.

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Support the department manager with administrative and operational tasks as required.

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Skills & Experience Required:

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Proven experience in a customer service or parts advisory role, ideally within an industrial, transport, or automotive setting.

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Strong problem-solving skills and a proactive, customer-first mindset.

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Excellent communication and interpersonal skills.

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Familiarity with ERP systems and the Microsoft Office Suite.

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Desirable: Technical knowledge of mechanical or hydraulic systems, or a background in aftersales and service support.

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What's on Offer:

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A competitive remuneration package tailored to your experience.

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A stable, permanent full-time role with structured Monday to Friday hours.

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Comprehensive on-the-job training and ongoing skilled support.

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Access to an employee benefits program offering discounts on groceries, electronics, and more.

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Access to an Employee Assistance Program (EAP) and an annual Health and Wellbeing reimbursement fund.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 parts interpreter / customer service (Victoria)
🏢 Hr Partners
📍 Victoria