Job Description

Tender Loving Care Disability Services - Gosford NSW

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Tender Loving Care Disability is committed to supporting individuals with disabilities to live

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meaningful and fulfilling lives through person-centred, inclusive, and community-based

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support. Our values guide our practice:

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- Integrity: We operate ethically and transparently.
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- Respect: We uphold the rights, dignity, and worth of all people.
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- Impact: We strive for meaningful, measurable outcomes.
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- Engagement: We work collaboratively with participants, families, and the community.
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Position Purpose

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The Area Manager is responsible for leading support services and operational performance across the region. This includes managing direct and adaptable supports aligned with:

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- Participant goals and NDIS plans
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- NDIS Practice Standards and Code of Conduct
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- The vision, mission, and values of Tender Loving Care Disability
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This role ensures the delivery of high-quality, person-centred, safe, and responsive services for people with disability.

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Key Responsibilities

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1. NDIS Compliance and Quality

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- Ensure service delivery is compliant with the NDIS Quality and Safeguards
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Commission requirements.

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- Oversee internal audits, practice reviews, and continuous improvement initiatives.
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- Report incidents, manage risk, and ensure participant rights and choice are respected.
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- Maintain accurate and up-to-date participant records and documentation.
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2. Leadership and Workforce Development

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- Supervise, support, and develop Community Support Workers and Direct Supports
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- Conduct regular supervision, performance reviews, and training.




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- Ensure onboarding, induction, and ongoing development meets NDIS expectations.
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- Promote a workplace culture that aligns with Tender Loving Care Disability's values.
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3. Participant-Centred Service Delivery

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- Oversee development and review of individualised support plans.
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- Promote participant choice, dignity of risk, and supported decision-making.
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- Monitor service delivery to ensure it meets participant goals and funded supports.
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- Lead service improvements based on feedback and participant outcomes.
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4. Operational and Financial Management

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- Develop and manage program budgets aligned with NDIS price guides and funding.
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- Implement efficient staffing and resource planning based on service needs.
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- Ensure compliance with Service Agreements and schedule of supports.
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- Submit accurate monthly operational and financial reports to the CEO.
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5. Community and Stakeholder Engagement

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- Build and maintain strong relationships with participants, families, Local Area
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- Coordinators, support coordinators, and community partners.
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- Represent Tender Loving Care Disability in community and sector forums.
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- Facilitate opportunities for participants to connect with and contribute to their communities.
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6. Risk, Incident, and WHS Management

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- Promote a safe workplace culture and support the wellbeing of staff and participants.
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- Ensure all incidents, hazards, and complaints are managed and reported in line with
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- NDIS and WHS guidelines.
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- Liaise with the WHS and Return to Work Manager on workplace injury and recovery
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- processes.
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- Identify and mitigate risks in service delivery.
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Qualifications and Experience

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- Minimum 2 years' leadership or management experience in the disability or community sector
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- Demonstrated knowledge of the NDIS Practice Standards and Code of Conduct
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- Strong leadership, mentoring, and interpersonal skills
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- High-level written and verbal communication, including reporting and stakeholder
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- Strong administrative and digital literacy skills
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- NDIS Worker Screening Check, Working with Children Check, and National Police
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- Clearance
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- Tertiary qualifications in Disability, Community Services, or related fields
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- Certificate IV or Diploma in Community Services Management
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- Training in Positive Behaviour Support, trauma-informed practice, or similar
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Additional Requirements

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- Commitment to the mission, values, and policies of Tender Loving Care Disability
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- Uphold participant confidentiality and rights at all times
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- Willingness to work flexibly, including occasional after-hours support
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- Participate in professional development and reflective practice
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📌 Area Manager - NDIS (Central Coast Council)
🏢 Tender Loving Care Disability Services
📍 Central Coast Council