Job Description

Ready to take the next step in your leadership career?

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At O'Brien Glass, we're looking for an inspiring people leader who thrives on developing talent, driving performance, and delivering exceptional customer experiences.

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As our Contact Centre Team Leader, you'll lead a team of passionate Customer Solutions Consultants, helping them achieve outstanding sales and service results while creating an engaged, high‐performing culture. This is an opportunity to make a genuine impact on customers, people, and business outcomes within one of Australia's most trusted and recognised brands.

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Why Join O'Brien?

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At O'Brien, our people are at the heart of everything we do. We invest in our leaders and provide opportunities to grow, develop, and make a real difference.

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What's in it for you?

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- Lead a high-performing customer solutions team with genuine influence
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- Join an iconic Australian brand with a solid reputation and national presence
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- Build and develop future leaders through coaching and mentorship
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- Supportive, inclusive, and values‐driven culture
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- Ongoing learning, leadership development, and career progression opportunities
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- Be recognised and rewarded for driving strong team and business outcomes
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- Work alongside experienced leaders committed to innovation and continuous improvement
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About the Role

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As a Contact Centre Team Leader, you'll be responsible for leading, coaching, and developing a team that delivers exceptional customer service while consistently achieving sales and operational targets.

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You'll play a key role in translating business strategy into day-to-day action, ensuring your team is engaged, motivated, and equipped to deliver outstanding results.

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This is a highly visible leadership role where you'll partner with stakeholders across the business to improve customer experiences, optimise performance, and contribute to the future success of the Customer Solutions Centre.

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What You'll Be Doing

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- Lead, coach, and develop a high‐performing Customer Solutions team.
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- Drive sales, service, productivity, and quality outcomes.
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- Build an engaged, customer‐focused culture that delivers exceptional experiences.
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- Use performance data and insights to improve team results.
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- Manage workforce planning and operational performance.
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- Identify and implement continuous improvement initiatives.
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- Collaborate with stakeholders to enhance customer and business outcomes.
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- Contribute to the strategic success of the Customer Solutions Centre.
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What We're Looking For

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- Proven leadership experience in a contact centre, customer service, or sales environment
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- A track record of delivering strong performance and customer outcomes
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- Passion for coaching and developing high‐performing teams
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- Strong communication, influencing, and stakeholder management skills
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- Analytical, results‐driven, and customer‐focused
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- Ability to lead change and drive continuous improvement
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- Excellent organisational and time management skills
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Why You'll Love This Role

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This is more than just a Team Leader position.

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It's an opportunity to influence business performance, shape team culture, develop future leaders, and create memorable customer experiences every day.

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You'll have the autonomy to lead, the support to grow, and the chance to build a long‐term career with an organisation that genuinely values its people.

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Ready to Make an Impact?

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Ready to lead a high‐performing team, develop future talent, and drive exceptional customer experiences? Join O'Brien and make your next career move count.

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At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

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Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

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Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

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📌 Contact Centre Team Leader (New South Wales)
🏢 O'Brien
📍 New South Wales