Job Description

Isurava Intake and Support Officer

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About the role

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Arundel or Ipswich
n Full time: $68,000 – $72,000 per year

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At the Kokoda Youth Foundation (KYF), we believe in changing lives through the Spirit of Kokoda –
n Courage, Endurance, Mateship, and Sacrifice. Our Isurava Program supports young people at risk of
n disengaging from education, family, and community, giving them the tools to build resilience and
n thrive.

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We are seeking a dedicated Intake and Support Officer to play a vital role in engaging young people
n and their families, coordinating referrals, and ensuring every participant is set up for success in the
n program.

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What you'll do:

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- Be the first point of contact for young people and their families, building trust and guiding them through intake and assessment.
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- Work closely with referrers (schools, QPS, Child Safety, Youth Justice, and community partners) to coordinate assessments and support plans.
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- Develop and maintain accurate participant records in line with Child Safe Standards.
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- Support risk and safety planning with a trauma-aware and culturally responsive approach.
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- Contribute to program outcomes by ensuring robust stakeholder communication and effective case coordination.
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What we're looking for:

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- A diploma or degree in Community Services, Youth Work, Social Work, or a related field (or equivalent experience).
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- Experience in youth engagement, intake, and case coordination.
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- Knowledge of trauma-informed and culturally safe practice, particularly for Aboriginal and Torres Strait Islander young people.
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- Strong organisational, data management, and administrative skills.
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- Excellent communication and rapport-building skills.
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- A current driver's licence and Working with Children Check (or ability to obtain).
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- Applicants must have valid work authorisation to work in Australia.
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Why join us?

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- Be part of a passionate, values-driven organisation that's been supporting young Australians for 20 years.
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- Work within a supportive team that prioritises collaboration and professional growth.
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- Help shape positive futures for young people in Ipswich, the Gold Coast, and beyond.
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- Enjoy a role that is meaningful, wide-ranging, and makes a real difference every day.
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📌 Isurava Intake and Support Officer (Ipswich)
🏢 Kokoda Youth Foundation
📍 Ipswich