Job Description

Accounts Administrator (Patient Billings)

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Join a leading Victorian healthcare provider in a critical Patient Accounts Administrator role. Operating within the high-volume transactional finance team, this position is focused exclusively on the "Order to Cash" (O2C) cycle, specifically the receipting and allocation of patient funds.

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This is a specialised "Cashier" function, distinct from medical reception or billing, requiring a candidate with a meticulous eye for detail and significant experience in complex bank reconciliations within a hospital or large-scale medical imaging environment.

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Join a leading Victorian healthcare provider in a critical Patient Accounts Administrator role. Operating within the high-volume transactional finance team, this position is focused exclusively on the "Order to Cash" (O2C) cycle, specifically the receipting and allocation of patient funds.

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This is a specialised "Cashier" function, distinct from medical reception or billing, requiring a candidate with a meticulous eye for detail and significant experience in complex bank reconciliations within a hospital or large-scale medical imaging environment.

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Key Responsibilities

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- Efficiently process incoming payments via EFT, BPAY, Credit Card, and Cheque.
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- Accurately receipt and allocate payments against invoices across multiple debtor systems.
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- Perform daily reconciliations of payments against bank statements and remittance advice to ensure ledger accuracy.
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- Investigate and resolve complex ledger discrepancies,



including short payments, over-payments, and missing references.
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- Conduct deep-dive investigations into unapplied or unidentified payments to ensure timely resolution.
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- Professionally assist patients and their families with account-related queries via phone and email.
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- Action accounts in credit and facilitate the processing of authorised refunds.
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About You

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- Experience in a Public or Private Hospital (Finance/Cashiering), Medical Imaging, or Pathology accounts department is essential. (Note: Experience solely within GP Clinics, Dental, Allied Health, or Aged/Home Care will not be suitable for the volume and complexity of this role.)
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- Proficiency in large-scale ERP systems and a robust understanding of the Medicare/Health Fund landscape.
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- A proven track record of handling high-volume transactions with zero-error tolerance.
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- Ability to handle sensitive financial inquiries from patients with empathy and professional clarity.
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The Benefits

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- 13% Super + 17.5% Leave Loading.
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- Take advantage of up to $18,850 tax-free to increase your take-home pay.
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- After an initial training period, enjoy a balanced 2/2 hybrid model (2 days in-office, 2 days WFH).
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- A permanent part time role within a secure and highly respected Victorian health organisation.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Accounts Administrator (Patient Billings) (Williamstown)
🏢 Randstad
📍 Williamstown