Job Description

Operations Manager – Community Aged Care (Support at Home)

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Coburg Aged Care Pty Ltd – Tullamarine VIC

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Own the whole of operations for a trusted, second-generation aged care provider — and shape how quality home care is delivered under Support at Home.

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Since 1988, Esse Care has been a trusted provider of home care services across Melbourne and beyond. From humble beginnings as a family-run business, we have grown into a second-generation, registered Support at Home provider with more than 35 years of experience delivering ethical, transparent and person-centred care. Our multicultural team reflects the diversity of the communities we serve, and our values of honesty, inclusivity and service excellence guide everything we do.

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About Esse Care

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Since 1988, Esse Care has been a trusted provider of home care services across Melbourne and beyond. From humble beginnings as a family-run business, we have grown into a second-generation, registered Support at Home provider with more than 35 years of experience delivering ethical, transparent and person-centred care. Our multicultural team reflects the diversity of the communities we serve, and our values of honesty, inclusivity and service excellence guide everything we do.

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The Opportunity

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Reporting directly to the Executive Team, you will own operations end-to-end across Victoria and New South Wales — leading our team of Care Partners and frontline workforce, keeping services high-quality and compliant, and driving performance and growth across two states.

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You will be joining at a defining moment. The Aged Care Act 2024, the strengthened Quality Standards and Support at Home have rewritten how home care is funded, delivered and regulated — and we are looking for an operator who knows this landscape and can turn reform into results.

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What You Will Do

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- Lead day-to-day operations across VIC and NSW — service delivery, client intake and onboarding,



rostering and workforce planning
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- Own Support at Home program performance and ensure compliance with program requirements end-to-end — client budget utilisation, care management within the cap, accurate claiming, and margin within government price caps
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- Lead, mentor and develop our multicultural team of Care Partners, and build a culture of accountability and continuous improvement
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- Partner with the clinical team on clinical governance, incidents, SIRS reporting, complaints, audits and quality improvement — keeping us audit-ready at all times
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- Drive growth through new partnerships and referral pathways, and build Esse Care's presence in local communities
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- Translate strategy and sector reform into operational plans, and give the Executive Team clear, data-driven reporting on performance and risk
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About You

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- A robust track record of operational leadership in aged care, home care or related community services
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- Deep working knowledge of the Aged Care Act 2024, the strengthened Quality Standards and the Support at Home funding model
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- Proven capability in compliance, quality systems, and incident and risk management
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- Demonstrated success leading dispersed teams and developing managers, with the interpersonal skills to inspire and build trust at every level
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- Strong commercial acumen, with experience managing budgets, margin and workforce costs
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- Relevant tertiary qualifications (business or health) desirable, clinical experience highly regarded, and a current driver's licence with capacity to travel
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What's on Offer

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- A competitive remuneration package, negotiable with experience
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- A true seat at the table — direct influence with the Executive Team on the direction of the business
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- Autonomy to run operations your way, backed by an established provider with more than 35 years in care
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- Flexible working arrangements
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- The rare chance to lead a provider through a landmark reform period, with ongoing professional development
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📌 Operations Manager - Community Aged Care (Support at Home) (Williamstown)
🏢 Coburg Aged Care
📍 Williamstown