Job Description

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- Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
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- Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
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- Present products and services to clients in an informative, educational, and consultative manner.
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- Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
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- Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
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- Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
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- Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
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- Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
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- Perform accurate updates to CRM for timely availability of information.
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- Monitor/report/review utilisation, payers, and revenue.
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- Give appropriate attention to escalations.
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- Conduct regular reviews with customer success team to ensure product and service satisfaction.
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- Provide continuous training and resource material management to all relevant client departments.
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Requirements

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- 5+ years of experience in account management or client success.
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- Ideally strong experience in International Higher Education, Education Management or and Payments.
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- Ability to engage remote stakeholders & work well with a remote team.
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- Willingness to travel (20-25%).
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- First class written and verbal communication skills.
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- Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
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- Strong attention to detail, time management and organisational skills.
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- Excellent interpersonal, analytical and planning skills in a multicultural environment.
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- Problem Solving and project management skills.
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- The ability to work alone as well as part of a team in a fast-moving workplace.
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- Takes initiative, willing to engage internally and externally.
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- Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.
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Core Competencies

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Demonstrates expertise in Account Management and Client Success, with a strong focus on building relationships, strategic planning, and delivering value-added services. Proficient in managing commercial activities, collaborating across teams, and providing training and support in a multicultural environment.

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Highest-signal resume keywords

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- Account Management
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- Client Success
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- International Higher Education
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- Payments
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- Project Management
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ATS Optimization Keywords

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Hard Skills

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- Strategic Account Planning
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- CRM Management
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- Contract Negotiation
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- Revenue Monitoring
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- Training Development
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Soft Skills

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- Communication Skills
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- Presentation Skills
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- Attention to Detail
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- Problem Solving
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- Time Management
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Certifications & Qualifications

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- Bachelor Degree in Business
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- Bachelor Degree in Communications
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- Bachelor Degree in Marketing
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- Bachelor Degree in Management
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Industry Keywords

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- Education Management
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- Stakeholder Engagement
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- Multicultural Workplace
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- Remote Team Collaboration
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- Value-Added Services
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📌 Client Relationship Manager - Education (New South Wales)
🏢 Jobtailor
📍 New South Wales