Job Description

UNSW College is a leading provider of university pathwayprograms and career-focused qualifications, equipping students from around theworld with the knowledge, skills and confidence to thrive at university and inan evolving world of work.We are committed todelivering high-quality education, fostering an inclusive learning environment,and supporting students throughout their academic journey.

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About the Role

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We are seeking a motivated and enthusiastic Team Leader for Student Wellbeing to join our Student Wellbeing team. This role offers the opportunity to provide support to a team of Student Wellbeing Advisors; in areas of case management, responding to critical incidents and ensuring daily delivery of the Under 18 Students Care Program

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Your day to day will consist of:

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- Support student advisors in areas of student case management, overall wellbeing and all enrolment related policies and procedures
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- Ensure smooth daily operation of the office including staff rosters, student appointments and student advisors scheduled activities
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- Responding to and supporting students that are experiencing crisis; managing critical incidents in accordance with policy and procedure
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- Assist the student wellbeing manager to develop resources and deliver training to both new and current colleagues
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- Maintain a positive relationship with essential UNSW service providers and particularly University Health Service, UNSW Health and Wellbeing, Equitable Learning Services and Campus Security to provide comprehensive welfare support to students
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- Collaborate with academic and qualified teams to achieve organisational objectives.
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For further details on role responsibilities and skills & experience required,



please refer to the position description at the top of this career page.

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What makes you perfect for the role?

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To be successful in this role, you will demonstrate:

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- An undergraduate degree in a relevant discipline (for example social work or psychology) or demonstrated experience in a similar role
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- A minimum of two years' experience leading high-performing teams, with proven leadership and people management skills, is required
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- Demonstrated knowledge and thorough understanding of the ESOS Act and Government regulations relating to the provision of education services in general, and support services in particular to international students.
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- Excellent organisational and time management abilities.
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- The ability to work independently as well as collaboratively within a team.
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- A commitment to diversity, inclusion, and providing an outstanding student experience.
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- A working with children check, or eligibility to apply for a check
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The good stuff...

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At UNSW College, you'll become part of a collaborative and supportive community dedicated to helping students achieve their goals. We offer:

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- Enhanced Parental leave
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- Access to Fitness Passport, and UNSW Fitness & Aquatic Centre, colleague discounts
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- UNSW Training
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- Novated leasing (pay your car lease out of your salary through a combination of pre-tax and post-tax salary deductions)
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- Christmas leave (3 additional days during the University shutdown/Christmas period)
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UNSW College values diversity and encourages applications from people of all backgrounds, experiences, and identities.

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We are committed to providing an inclusive and equitable workplace where everyone can thrive.

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Please note that we may be reviewing applications on a rolling basis

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📌 Team Leader Student Wellbeing (New South Wales)
🏢 Cape York Partnership
📍 New South Wales