Job Description

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.

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With a workforce of 400+ across QLD, NT, SA, and NSW, we're proud to lead with heart, purpose, and action.

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Our Commitment to Cultural Safety

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Across our diverse services – including disability, health, youth, and community programs – werecogniseandhonourthe importance of cultural identity, community connection,andlivedexperience.

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We work inpartnershipwith Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do.

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At our core are our 'We CARE' values:

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If you live these values and want to make a lasting impact, we'd love to meet you.

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Why You'll Love This Role

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Make a meaningful difference in the lives of NDIS participants.

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Join a supportive, values-driven team.

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Enjoy a diverse role combining customer service, administration, and stakeholder engagement.

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Access ongoing learning and career development opportunities.

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Be part of a growing sector with rewarding career prospects.

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Key Responsibilities

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Participant Engagement and Service Introduction

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Establish initial contact with participants through personalised communication.

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Provide information and guidance on available services, including:

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- Support Coordination
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- Allied Health Services
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Assist participants and families to understand service options and access appropriate supports.

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Process participant and provider invoices accurately and within required timeframes.

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Maintain participant records and ensure information is recorded accurately in relevant systems.

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Generate reports and documentation as required.

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Monitor participant funding and expenditure to support effective budget management.

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Manage daily administrative tasks associated with NDIS plan management services.

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Financial and Provider Support

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Work collaboratively with the Finance Team to ensure timely and accurate payment of service providers.

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Assist in reconciling accounts and investigating invoice discrepancies.

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Ensure all financial transactions comply with NDIS and organisational requirements.

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Systems, Compliance and Reporting

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Support the development and improvement of systems and processes in collaboration with the ICT Team.

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Maintain participant confidentiality and data integrity at all times.

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Contribute to quality assurance and continuous improvement initiatives.

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Ensure documentation and reporting align with NDIA requirements.

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Stakeholder Engagement

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Build and maintain positive relationships with participants, families, service providers, NDIA representatives, community organisations, and key stakeholders.

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Work cooperatively with colleagues across the organisation to achieve positive outcomes.

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Promotion and Business Development

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Promote organisational services through community engagement, networking, and stakeholder relationships.

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Support initiatives that increase awareness of available services among eligible participants.

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Qualifications and experience

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- Certificate IV and above in Business Management or related
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- Compliance with NDIS Worker Screening requirements.
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- Proven experience working with people living with disability and complex care needs, utilising a person‐centred approach.
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- Experience managing a caseload of participants in a billable hour environment.
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- Experience in Careview or similar systems is highly desirable
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About You

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- Excellent customer service and communication skills.
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- Strong administrative and organisational abilities with a high level of accuracy.
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- Experience managing competing priorities and meeting deadlines.
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- Sound computer skills and the ability to learn new systems.
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- Strong attention to detail and problem-solving skills.
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- A commitment to person-centred service delivery and maintaining confidentiality.
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- Experience in NDIS Plan Management, disability services, administration, finance, or customer service is highlyregarded.
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What You'll Need

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- Current Australian Driver'sLicence
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- Willing to undergo the Nation Police Check
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- NDIS Worker Screening Check
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- Eligibility to work in Australia
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- Working with Children Check
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- First Aid and CPR
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We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

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📌 NDIS Plan Management Officer (Cairns Regional)
🏢 Itec Group
📍 Cairns Regional