Job Description

Call Centre Operator (AU Government) | Newcastle NSW

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Call Centre Operator (AU Government) | Newcastle NSW

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18 Positions Available

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Location: Newcastle NSW
n Pay Rate: $37.50 per hour + Super
n Start Date: 7 August 2026
n Contract: Until 6 February 2027 with possible extension
n Hours: 35 hours per week (7 hours per day)
n Work Arrangement: Full-time onsite

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We are currently seeking 18 Call Centre Operators to join a busy Australian Government contact centre. This is an excellent opportunity for candidates with strong customer service experience who enjoy helping people, solving problems and working in a fast-paced office environment.

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Full training will be provided, making this an ideal opportunity for individuals looking to further develop their customer service and contact centre career.

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About the Role

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As a Call Centre Operator, you will be the first point of contact for customers, providing professional and efficient service across a range of enquiries. You will handle inbound customer interactions, process requests accurately and deliver positive customer experiences while working within a supportive team environment.

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Key Responsibilities

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- Deliver outstanding customer service via phone and email.
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- Respond to customer enquiries professionally and efficiently.
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- Process customer requests accurately across multiple systems.
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- Maintain detailed and accurate customer records.
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- Navigate multiple computer applications simultaneously.
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- Resolve enquiries with empathy, patience and professionalism.
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- Meet quality, productivity and customer service standards.
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- Follow established policies, procedures and privacy requirements.
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- Work collaboratively with team members and leaders.
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- Contribute to a positive and customer-focused workplace culture.
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About You

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To be successful in this role, you will have:

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- 2 to 3 years of customer service experience in a call centre,



administration or retail environment.
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- Previous experience working in an office environment.
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- Excellent written and verbal communication skills.
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- Intermediate computer skills with the ability to quickly learn new systems.
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- Proficiency in Microsoft Outlook, Teams and other Microsoft Office applications.
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- Strong typing and data entry skills.
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- Qualified email etiquette.
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- Excellent organisational skills and attention to detail.
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- The ability to manage competing priorities in a fast-paced environment.
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- Previous government experience is advantageous but not essential.
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Working Hours

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This position operates on a Monday to Friday rotating roster between 7:00 am and 7:00 pm, excluding public holidays.

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You will work on a two-week rotating roster, remaining on the same shift for each two-week period before moving to a different shift. Typical roster patterns include:

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- Early shift (approximately 7:00 am start)
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- Mid shift (approximately 9:00 am to 10:00 am start)
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- Late shift (approximately 11:00 am start)
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Training

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A comprehensive paid training program is provided and includes:

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- Two weeks of full-time classroom-based training (35 hours per week).
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- A structured nesting period with experienced Subject Matter Experts.
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- Ongoing coaching and support from Team Leaders until you are confident working independently.
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Attendance at all training sessions is mandatory to ensure successful completion of the onboarding program.

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Assessment Process

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Shortlisted candidates will be invited to attend an in-person assessment centre in Newcastle.

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- Duration: Approximately 60 to 90 minutes.
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What's on Offer

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- $37.50 per hour plus Super.
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- Monday to Friday roster with no weekend work.
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- Comprehensive paid training and ongoing support.
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- Full-time onsite role in Newcastle.
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- Prospect to gain valuable Australian Government contact centre experience.
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- Supportive team culture and career development opportunities.
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📌 Call Centre Operator (AU Government) | Newcastle NSW (New South Wales)
🏢 Indigeco
📍 New South Wales