Job Description

Nexia Aged Care – New Gisborne, VIC
n Full-time | Fixed-term until December 2027 | ASAP start
n Reports to: Residence Manager

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Clinical Services Manager

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Nexia Aged Care is seeking an experienced and values-driven Clinical Services Manager to commence as soon as possible in a full-time, fixed-term position through to December 2027.

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Reporting to the Residence Manager, you will provide leadership, management and oversight of clinical services across the facility. You will ensure residents receive safe, effective, evidence-based and person-centred care that promotes their rights, dignity, choice, independence and quality of life.

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You will lead clinical governance, risk management, workforce capability, AN-ACC performance and continuous improvement while providing direction and support to the Clinical Care Coordinator and broader clinical team.

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Key responsibilities

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- Lead and maintain the facility's clinical governance and risk-management systems.
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- Provide leadership and direction to the Clinical Care Coordinator and clinical workforce.
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- Oversee the day-to-day delivery of safe, effective and person-centred clinical care.
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- Monitor resident outcomes and review residents with complex or high-risk care needs.
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- Oversee resident assessments, care planning, scheduled care-plan reviews and clinical documentation.
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- Ensure care plans are reviewed following incidents, deterioration, hospital transfers and changes in residents' needs.
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- Review clinical incidents and ensure investigations, notifications, open disclosure and follow-up actions are completed.
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- Ensure incident reports are thoroughly reviewed, finalised and closed within required timeframes.
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- Oversee SIRS identification, investigation, reporting and compliance with legislative requirements.
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- Submit SIRS notifications and follow-up information through the My Aged Care provider portal.
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- Monitor clinical indicators, including falls, pressure injuries, wounds, weight loss, medication incidents, infections,



behaviours of concern and hospital transfers.
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- Collect, validate and submit National Aged Care Mandatory Quality Indicator Program data within required timeframes.
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- Lead clinical governance meetings and monitor corrective and preventative actions.
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- Oversee medication-management systems, restrictive practices and infection prevention and control.
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- Monitor AN-ACC classifications, reassessment opportunities, supporting documentation and funding outcomes.
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- Monitor care-minute performance and support appropriate workforce and clinical-resource allocation.
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- Support recruitment, onboarding, orientation, education and performance management of clinical staff.
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- Promote clinical education, professional development and workforce capability.
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- Liaise with residents, representatives, GPs, allied health professionals and external healthcare providers.
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- Support registration, re-registration, regulatory assessments and organisational readiness.
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- Participate in audits, policy reviews and continuous-improvement activities.
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- Promote a positive workplace culture based on accountability, respect, teamwork and resident-centred care.
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About you

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You will have:

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- Current registration as a Registered Nurse with AHPRA.
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- A minimum of five years' post-registration clinical experience.
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- Demonstrated senior clinical leadership experience within residential aged care.
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- Strong knowledge of the Aged Care Act 2024, Strengthened Aged Care Quality Standards, Statement of Rights and Aged Care Code of Conduct.
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- Experience in clinical governance, risk management, incident investigation, SIRS and open disclosure.
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- Strong clinical assessment, care-planning and decision‐making capabilities.
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- Experience managing high-risk clinical areas, including falls, wounds, medication management, nutrition and hydration, infection prevention, restrictive practices and palliative care.
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- Sound understanding of AN-ACC funding, supporting documentation and care-minute requirements.
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- Demonstrated ability to lead, mentor and manage clinical teams.
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- Experience managing workforce performance, clinical education and operational priorities.
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- Strong written and verbal communication, organisational and problem‐solving skills.
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- Confidence using electronic care‐management, medication‐management and clinical‐reporting systems.
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- A current National Police Check suitable for aged‐care employment.
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- A current NDIS Worker Screening Check.
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- Evidence of compliance with applicable vaccination requirements.
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- No current Aged Care or NDIS banning order.
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Desirable

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- Postgraduate qualifications in aged care, gerontology, clinical nursing, leadership or management.
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- Experience supporting registration, re‐registration and regulatory assessments.
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- Experience in quality assurance, continuous improvement or clinical‐audit systems.
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- Experience with AN-ACC optimisation, care‐minute monitoring and NQIP reporting.
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- Additional qualifications in infection prevention, wound care, dementia care or clinical governance.
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Why join Nexia Aged Care?

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- Full-time fixed-term senior leadership opportunity through to December 2027.
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- Immediate chance to influence clinical quality and resident outcomes.
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- Lead clinical governance and support regulatory readiness.
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- Develop and support a committed clinical workforce.
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- Work collaboratively with residents, families and multidisciplinary providers.
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- Join a resident‐focused organisation committed to dignity, safety and high-quality care.
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