Job Description

Administration & Intake Trainee – Certificate III in Business

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Full time, Permanent

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No experience required

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Remote

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Hybrid

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10d ago , from Illawarra Mercury Job Board

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Administration & Intake Trainee
n Certificate III in Business

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Permanent Full-Time | Primarily Remote | Anywhere in Australia

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Launch your career in a varied, people-focused role with a national organisation making a genuine difference.

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Are you organised, motivated and quick to learn?

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Do you notice the details others miss, enjoy helping people and like the idea of a role where no two days are the same?

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Wellspace Australia is seeking a motivated and capable Administration & Intake Trainee to join our remote national team while completing a Certificate III in Business.

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This is a genuine entry-level opportunity for someone who learns quickly, takes initiative and is excited to develop broad experience across administration, participant intake, customer service, recruitment, marketing, compliance and business operations.

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No previous experience is required. We are looking for someone with a great attitude, strong potential and a genuine willingness to learn.

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Whether you are beginning your career, changing careers or returning to the workforce, we would love to hear from you. Mature-age trainees and career changers are encouraged to apply.

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About Wellspace Australia

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Wellspace Australia is a nationally registered NDIS provider specialising exclusively in Support Coordination, Specialist Support Coordination and Psychosocial Recovery Coaching.

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Supporting almost 1,200 participants across Australia, we operate through a fully remote national model and are committed to helping people with disability achieve greater choice, independence and quality of life.

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As our organisation continues to grow, we are excited to invest in the right person and support them to build a rewarding career with Wellspace.

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About the Role

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This is a varied, hands-on traineeship offering the opportunity to learn many different aspects of a successful national organisation.

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With comprehensive training, mentoring and guidance, you will gradually build confidence, develop valuable business skills and take on greater responsibility.

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Your role will include assisting with:

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Referrals, Intake and Customer Service

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- Answering reception calls and communicating professionally with participants, families, providers and stakeholders
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- Monitoring shared inboxes and following up enquiries and requests
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- Assisting with participant referrals, intake and allocations
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- Gathering information and maintaining accurate participant records
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- Supporting positive relationships with participants and referral partners
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Recruitment and Team Member Onboarding

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- Assisting with recruitment campaigns and job advertisements
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- Reviewing applications and resumes
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- Conducting initial telephone screenings with guidance
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- Coordinating interviews, reference checks and onboarding activities
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- Completing administrative and compliance checks for new team members
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Marketing and Communications

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- Preparing and publishing social media content
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- Assisting with Canva designs, promotional materials and business resources
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- Supporting marketing, networking and referral-generation activities
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- Helping maintain a professional and consistent Wellspace presence across social media platforms
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Administration and Business Operations

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- Preparing, formatting and checking documents and correspondence
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- Managing data entry, spreadsheets, records and registers
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- Preparing meeting agendas and taking minutes
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- Assisting with quality, compliance and continuous improvement activities
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- Supporting basic invoicing, accounts administration and reporting
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- Assisting managers and team members with daily tasks and projects
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- Helping wherever required to support the smooth operation of the organisation
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This is a true all-rounder role. No two days will be exactly the same, and you will be encouraged to ask questions, contribute ideas and get involved across the organisation.

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About You

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We are looking for someone who:

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- Is highly motivated, proactive and eager to contribute
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- Learns quickly and adapts confidently to new tasks and systems
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- Has excellent attention to detail and takes pride in producing accurate work
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- Communicates warmly and professionally, both verbally and in writing
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- Is comfortable answering calls and speaking with a wide range of people
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- Is organised and able to manage different tasks and priorities
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- Is willing to take initiative while continuing to learn with support
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- Can follow established processes while also using common sense
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- Has a positive attitude and is happy to help wherever required
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- Enjoys variety and being part of a busy, collaborative team
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- Represents themselves and Wellspace professionally
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- Wants to contribute to an organisation that makes a genuine difference in people's lives
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Experience or an understanding of administration, customer service, disability, health, aged care or community services will be highly regarded but is not essential.

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Familiarity with Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint, together with social media platforms or Canva, would also be beneficial. Training will be provided.

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Remote Work and Travel Requirements

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This position is primarily performed remotely. The successful applicant must have:

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- A private and skilled home workspace where they can work without interruption throughout the day
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- Reliable internet access
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- The motivation, reliability and communication skills required to work effectively within a remote team
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- The flexibility and willingness to travel to attend regular in-person office days, team activities, training and other business events as required
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Applicants may be based anywhere in Australia but must be willing and able to travel when required.

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Pre-Employment Requirements

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Before commencing employment, the successful applicant will be required to:

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- Hold a current NDIS Worker Screening Check
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- Hold a current Working with Children Check, or equivalent clearance applicable to their state or territory
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- Have an active myID account to complete required NDIS Commission access and onboarding
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Any offer of employment will be subject to these requirements being completed and verified.

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What We Offer

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- Permanent full-time employment
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- Completion of a Certificate III in Business
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- Comprehensive training, mentoring and ongoing support
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- Primarily remote work, with the flexibility to work from anywhere in Australia and attend regular in-person office days and team activities
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- Practical experience across administration, intake, recruitment, marketing, compliance and business operations
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- A varied role where you can develop a broad range of valuable and transferable skills
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- A supportive and collaborative national team
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- Meaningful work within an organisation supporting people with disability
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- The opportunity to grow and develop with a successful and expanding national organisation
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We are not looking for someone who already knows everything.

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We are looking for someone who is curious, capable and ready to learn, someone who notices what needs to be done, gets involved and approaches every task with enthusiasm and care.

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This is an excellent opportunity to gain a nationally recognised qualification, develop valuable real-world experience and become an important part of an organisation making a meaningful difference across Australia.

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📌 Administration & Intake Trainee - Certificate III in Business (New South Wales)
🏢 Wellspace Australia
📍 New South Wales